Editing Products and Packages - Main Tab

Click to apply a charge that is different than the standard charge for this product.

Enter the override amount and click Apply to set the charge. Reset removes the override and returns the value to the original value. Click Cancel to cancel the action.

Note

You must have permission to edit the Charge field.

Quantity

Enter the number of items of the current product you want to assign to the customer.

Start Date

Enter the date the product is to be connected to the customer account. The system enters the current date by default. You can modify this date if you have permission to change dates and the product has not been billed.

End Date

Enter the date that the product was disconnected from the customer account. The actual end date may be populated by a task plan.

You can modify this date if you have permission to change dates and the product has not been final billed.

Billing Status

Displays the billing status of the service - Billing or Not Billing.

Notes:

• Changing Billing Status to Not Billing does not disconnect the service.

• You must have permission to edit the Billing Status field.

Paid in Installments

Check this check box if the customer is paying in installments and has not been billed yet.

This field is only visible if the product has been set up in the Product Catalog to allow installments.

How Many?

Enter the number of installments needed for the customer.

Note

This field will only be enabled if Paid in Installments has been checked.

The maximum number of installments is set in the Product Catalog. You may enter from two up to the maximum number.

Provisioning Company

Company, if the product is provided by a provisioning company.

Provisioning Status

Provisioning status, if applicable.

Note

You must have permission to edit the Provisioning Status field.

Charge Cycle

Frequency of the recurring charge. A charge cycle may be weekly, bi-weekly, monthly, bi-monthly, quarterly, semi-annual, annual, once. SeeUnderstanding Prorating Types and Charge Cycles for more information.

Click to apply a code that is different than the standard code for this product.

Enter the USOC and click Apply to set the USOC. Reset removes the override and returns the value to the original value. Click Cancel to cancel the action.

Service classification for billing purposes (for example, residential or business). To modify:

1. Click the Class of Service link. This displays the Override Class Of Service window.

   

2. Select the Class Of Service from the drop-down list.

3. Click Apply to add the selected Class Of Service to this service number.

4. Click Reset to clear the Class Of Service. Click Apply to remove the Class Of Service from this service number.

   Note

   You must have permission to edit the Class Of Service field.

A value used to measure a company's performance for a specific type of service or product.

ALE's are measured on billed and pending services and are used to track churn.

Notes:

• You must have permissions to edit the ALE field.

• Overrides to ALE's are tracked in the Audit log.

Specification

Link to a web site, a URL, or a pdf file, if applicable.

Click to view the Provisioning Order History window.

When assigning a product, package, or program item for the first time, this button is disabled.