Click to Credit refers to crediting charges after they have been invoiced. When a call record, monthly recurring charge, or nonrecurring charge is credited, the system will calculate amount (including taxes) for the credited item and create an Adjustment on the account.
Note
Disputes and click-to-credit are mutually exclusive. Creating a dispute on an invoice item disables the click-to-credit functionality and vice versa.
From the Invoice Detail page:
Click the link associated with eligible categories for click to credit:
Usage charges OR
Nonrecurring charges OR
Recurring charges
Click on the Details tab.
Hover over the far right column for a charge to display the Issue Credit icon.
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Click to display the Create Adjustment form.
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