Four actions in Workflow automatically remove message body text from the search index for aged messages related to Workflow, Customer Care, Communications and Tickets after a set number of days. When a body text search is performed against an aged message it will return no results. Instead users will get a warning indicating body text search is not available for aged messages.
Notes:
These actions are set up specifically for Data Lifecycle Management. They are not intended for any other purpose and do not require any configuration by IDI platform users.
Users will be unable to find notifications and aged messages when searching the body text, however, the original message and notification body text is still intact. Users can navigate to items using other search criteria to see full body text.