Accessing Bill Payment

From the Applications menu, select POS Front Office > Tender Bill Payment. This displays the Bill Payment window.
(Show picture)

Enter the necessary information on the window. For additional information, see Bill Payment window.

Bill Payment window

The Bill Payment window lets you tender a customer's bill payment, view the customer's account history or make a sale including a bill payment.

For more information on tendering a bill payment see Tendering a Bill Payment.

Tendering a Bill Payment

Tender Bill Payment is used when customers come in to the store location for the sole purpose of paying their bills. Using the Tender Bill Payment window, you can search for and pull up any billable customer to apply a Payment toward the account. After loading the customer, you can choose to either make a general payment to the account or choose to pay against a specific invoice.

You may also choose to go directly to the Tender window where the bill can be paid by one or more Tender Types. Or you can turn the Bill Payment only transaction into a Sale which contains a Bill Payment.

A bill payment transaction accepts only tender types designated for Bill Payment in the location's Register Policy.

Fields displayed on the Bill Payment window:

Find Customer

The search function to quickly populate the window with the customer's information.

Account Number

The customer’s account number.

Status Icons

Various icons denoting specific account information. Right-click an icon to view its description.

Customer Name

The name of customer whose bill is being paid.

Account Status

Displays the status of the account, such as Active, Pending or Disconnected.

Billing Status

Displays whether the account is being billed. Valid entries: Billing or Not Billing.

Total Amount Due

The total amount due as displayed on the most recent invoice.

Aging Group

Displays the account's balance aging group, such as Monthly.

Balance Information

Unbilled Usage	Dollar amount of usage overage for this account if it is a non-corporate account or a non-invoice responsible corporate account. If this account is an invoice responsible corporate account, the amount includes usage overage for its non-invoice responsible children.
Total Balance	Sum dollar amount of current and past balances and any posted payments and adjustments that have not yet been invoiced for this account.
Current Balance	Dollar amount of the current invoice for this account
Past Due Balance	Dollar amount past due for this account
Days Past Due	Number of days past due
1-29 Days	Dollar amount 1 - 29 days past due
30-59 Days	Dollar amount 30 - 59 days past due
60-89 Days	Dollar amount 60 - 89 days past due
90+ Days	Dollar amount 90 or more days past due
Write-Off Amount	Dollar amount that has been determined to be uncollectible

Payment Amount

The amount the customer is paying toward the Total Amount Due. This amount populates the Tender Amount on the Tender window.

Description

A description of the bill payment, such as "Bill Payment for Account #XXXX"

Payment Allocation

When checked, the Apply to options are enabled for Enhanced Installment Plan functionality.

Apply to Invoice Number

If checked, applies the payment to the selected invoice number. If unchecked, applies the payment according to your company's payment policy.

Apply to Installment Plan

Check this check box to apply the payment to an installment plan.

Installment Plan

If the Payment Allocation check box has been enabled, and Apply to Invoice Plan, then the Invoice Plan drop down list is enabled for Enhanced Installment Plans.

SKU

If the Payment Allocation check box is enabled, the pay of an installment plan auto-populates this field with the serial number, if applicable.

Pay Off Amount

This field is auto-populated and displays the pay off amount.

Invoice Date

The date of the selected invoice.

Invoice Amount

The amount due as noted on the selected invoice.

Use the Find Customer quick search to populate the Bill Payment window with the customer's account and payment information.