Customer Care lets you view and manage AdvancePay products on accounts.
Order History
The Order History page (Orders > Order History) lets you view AdvancePay transaction histories. You can view AdvancePay transaction histories on the Features tab. AdvancePay products that have been added, disconnected, or modified on an order now have row entries in the Features table.
Also, the Retail tab lists AdvancePay products, their respective Price Points, and any applicable retail discounts.
Services and Features
AdvancePay products under services are displayed when viewing Services and Features on an account in Customer Care (Services > Services and Features).
Note
Price points are retail products; therefore, they are not presented in this view.
Upon clicking an AdvancePay product, the details section displays information related to the selected item.
The Start Date, End Date, Billing Status and Favorite Price Point can also be edited from here.
AdvancePay Renewal
This is done via the AdvancePay Renewal page (Account > AdvancePay Renewal).
