Both the extended data sent to the FSM provider and the data collected from the technician are stored in the IDI database. Workflow admins can access this data using the WorkOrderExtendedData Smart Data Lookup (CONFIGURE > Data Lookups). The available values are:
extendedInformationID = The database ID of the Extended Information item configured on the work order.
workOrderId = The unique ID of the work order that contains the extended data.
extendedInformationItemID = The unique ID of the extended information item.
key = the “Field Label” name of the configured extended information item.
value = the data entered in the extended information item.
computeValue = The value computed by the system to populate the extended information item. This value is populated if Smart Data Lookups were used to determine the extended data value.
lastComputedDate = The date and time when the extended data value was last calculated.
isProvider = Indicates whether the IDI application determined the extended data value or if it came from the external field service management application. The value will be zero if provided by the IDI application and will be 1 if supplied by the external field service management application.
