This dialog lets you change the Assigned user and or Ticket Status. Make a new selection from the applicable drop down menu, or check Assign to Me to assign the Ticket to yourself..
Cascading Parent Ticket Status to Child Tickets
When updating the status on a parent ticket, if one or more open child ticket exists, you will have an option to cascade the status update to the child tickets. To do this, check the Update Status on Child Tickets option in the dialog. When you check this option:
Any open child tickets will be updated with the status of the parent ticket.
When a parent ticket is resolved or closed the resolution type and resolution note will also cascade to child tickets.
If the parent ticket is being updated to a closed status, the child tickets will also be closed.
The Assigned user will not cascade to the child tickets.
Note
When no open child tickets exist, the Update Status on Child Tickets option is not displayed.
