Trouble Reports let you track the history of reported problems and their resolution. These reports help you manage your problem resolution process, identifying areas/processes that require improvement, identifying patterns in recurring problems, and so on.
To generate a Troubles Report:
Click Troubles on the left side of the Report Explorer window. This displays all available Troubles Reports on the right side of the window.
Double-click on the desired Troubles Report OR right-click on the Troubles Report and select Run. This displays the Run Report window. From here you can:
Run Report - Trouble Resolution Report (see Trouble Resolution Report)
Run Report - Trouble Tickets Hold Report (see Trouble Tickets Hold Report)
Run Report - Troubles and Follow-Ups (see Troubles and Follow-Ups)