The TICKETS tab lists the open tickets for the selected sales associate.
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The following information is provided for each open ticket:
Priority
Ticket Number - This serves as a link to the ticket view in the Tickets web application if the associate has permission. Tickets is opened in a separate browser tab.
Account Number - This serves as a link to the Customer view in Customer Care if the associate has permission. Customer Care is opened in a separate browser tab.
Customer Name
Title
Ticket type
Ticket status
Create date
Ticket Preview – Hovering over the far right column displays the info icon. Clicking the icon displays a pop-up view with the following information: opened by, action date, description, contact name, category, assigned to, facilitator.
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The Search field on the right side of this tab lets you filter the tickets list. Based on the text you enter, the search will find partial matches for:
customer name
ticket title
ticket ID