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SVC064 - Guiding by MIN, call start time is before service's effective date minus grace

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Override NOT allowed

Name

Guiding by MIN, call start time is before service's effective date minus grace.

Common Cause

The call start time of this usage record is before the effective date of the service.

Common Resolution(s)

Actions you can take to resolve the problem:

  • Change the effective date of the service to be earlier so this usage will bill to this service.

  • If start grace doesn’t reach back far enough, consider changing the start grace setting in Admin Console.

Details

Each service has an effective date and a disconnect date. The call start time of each usage record billed to a service must fall between these dates (actually there is a start grace period setting that extends the start date to be even earlier by a number of days, so that usage such as this can load). In this case the usage is dated before the effective date of the service (including the start grace period).