The following illustrates a sample email address using a subdomain:
customersupport@support.serviceprovider.com
1 2 3
1 = The part before @ is mailbox name. Communications supports an unlimited number of mailboxes. Mailboxes are supported by configuring the various TO and FROM addresses that you wish to use with Communications.
2 = The part after @ is the subdomain created by you for use with Communications. All mail sent to a mailbox in this subdomain will be routed to the IDI platform.
3 = The part after the subdomain is your existing domain.
Configuring Email Subdomain
Your Domain Name Services (DNS) administrator needs to create a subdomain for the domain name that you wish to use with Communications. The process for doing this will vary based on your DNS and Domain Name registration provider.
This subdomain must be specified in the worksheet which is sent to IDI. Communications supports unlimited mailboxes but only a single subdomain for each customer.
Configuring MX Record
The following MX Record must be added to the domain in order for Communications to receive emails:
mx.sendgrid.net : priority = 10
Configuring CNAME Records
For Communication to send emails on behalf of your subdomain three CNAME records must be created within the subdomain. IDI will provide the details of these records to you after receiving your chosen subdomain name.