Email notifications are sent from Customer Portal to subscribers for:
Account registration
Request password reset
Password changed
Account information changed
Email formats and content are defined by notification templates set up in the Communications web module. System-defined templates are provided for you; however, you can create your own templates via the Communications web module as needed. The respective drop-down menus on the Notifications tab are populated based on the template type specified when the template is created in the Communications web module. This tab also provides a link for navigating to template configuration in Communications so you can configure new templates or edit/customize the default templates. Note: Managing templates requires Communications Admin permission.
Note: Customer Portal uses the IDI Desktop Client BackOffice Management OnlineBill Mailer wizard and templates for sending subscribers bill notifications when their online bills are available. Refer to the Send Billing Notifications article for details.