You can print journal entries from the Edit Journal window, which you can access from any of the following:
The Journals tab in the Customer window.
The Journals tab in the Edit and View Trouble Ticket windows, Edit and View Global Trouble Ticket windows, and Edit and View Stand Alone Trouble Ticket windows.
To print a journal entry from any of these windows:
Right-click on the journal entry and select Edit. This displays the Edit Journal window.
Note
The Display on Customer Summary Tab check box is not displayed when the Edit Journal window is accessed from any of the trouble ticket windows.
Click the Actions button in the bottom left-hand corner of the window and select Printable View. This displays the Run Report - Journal Report window.
From this point, printing a journal entry is the same as any other report generated by the system. You have the option of running the report in the background. If you select the background, you have the option of running the report immediately or scheduling it to run at a later date/time. You can also specify where you would like the report to be stored when it is completed.
