You can choose to set up your system to include debits and credits under New Charges in XML (if you have access to Config Console).
This will ensure that if debits exceed credits, the resulting charge does not show up as past due.
All adjustments can be grouped as new changes under Financials/New charges/Charge_Adjustment.
The adjustment total will change the new charges total rather than the balance forward.
To configure:
Access Config Console > Local Services > Ratebill > [server] > XML Invoice General Configuration.
Select the check box: Move Credit and Debit Adjustments Under New Charges.
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This configuration works in conjunction with the (Separate Charge Adjustments) Invoice setting in Config Console, which separates debits and credits.
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Settings Summary: Invoice Display
General Rule: If the Move Credit and Debit Adjustments Under New Charges is enabled, both debits and credits will be included under New Charges.
The following table explains how these two settings work -- singularly and together.
Setting
Behavior
Both enabled
Both Debits and Credits are included under New Charges
Both Disabled
Both Debits and Credits are included under Balance Forward
Disable Move Credit and Debit Adjustments under New charges
AND
Enable Separate Charge AdjustmentsDebits are included under New Charges
Credits are included under Balance Forward
Enable Move Credit and Debit Adjustments Under New charges
AND
Disable Separate Charge AdjustmentsBoth Debits and Credits are included under New Charges