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Initiating a Workflow Action on Provisioning Request

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Two new Workflow triggers let you initiate a Workflow action when a provisioning request is created or modified. They’re used to provide notification when specific provisioning events occur, for example, when a request is in error. The Provisioning Request Created and Provisioning Request Modified triggers are under the Provisioning category in the gallery:

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The triggers are essentially the same, except that one fires on creating a provisioning request, and the other fires on modifying a provisioning request. Below is an example of the Provisioning Request Modified trigger that initiates Send Communication Notification action when the request is in error.

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  • Both triggers have the following properties:

  • ProvisioningRequestID

  • CompleteDate

  • CreateDate

  • CreateUser

  • LastModifiedDate

  • LastModifiedDate_Old

  • LastModifiedUser

  • LastModifiedUser_Old

  • StatusID

  • Status Name (Text, Dropdown list)

  • Status_Old (text, dropdown list)

  • Status (Text, drop-down list)

  • StatusID_Old

  • ProfileID

  • Profile (Text, Drop-down list)

  • ProvisioningRequestBatchID

  • ProvisionedObjectInternalID

  • ProvisionedObjectCode

  • AccountNumber

  • Account Name

  • WasForced

  • ProvisionedObjectTransitionID

  • Transition (Text, drop-down list)

  • RegenerationCount

  • RegenerationCount_Old

  • WasRegenerated

  • WasRegenerated_Old

These properties are available for selection in the extended data section of the action.

You can select the information icon on the trigger that provides additional trigger details. Including:

  • Name

  • Data Type

  • Description