InfoCenter

The InfoCenter gives you quick access to Journals, Follow-ups, Activity History, Child Tickets, Workflows and Emails.

(Show picture)

UG template for Help

Click the applicable button to display the corresponding list of items.

The number of items (for example 0 journals) is indicated next to the associated icon as applicable. Hovering over an icon displays the text label. The text label is also displayed when the tab is selected.

	Journals
	Follow-ups
	Activity History
	Child Tickets
	Workflow
	Communications (Emails) Note This tab is only available when Communications is configured via the Communications web module. If the Ticket has unread messages: This tab displays an orange circle on the envelope icon to indicate this condition Hover text shows the unread message count Any thread that has an unread message is displayed in bold
	Work Orders Note This tab is only available when field service management is enabled in your system.