The following criteria must be met for a customer’s Bill Cycle to be editable:
Customer’s account status is billing-active
Customer is not part of a corporate account OR it is the root account in a corporate account structure (cannot be a child account)
Customer does not have a pending Bill Cycle change
To edit the Bill Cycle, click the pencil icon.
(Show Picture)
This displays a dialog for selecting a new Bill Cycle. The values in the Destination Bill Cycle field are limited to recommended Bill Cycles.
(Show Picture)
On clicking SAVE, whether the Bill Cycle is changed directly, or goes to a pending change status depends several factors. In most cases, a bill cycle change record is written and the Bill Cycle change is pending. However, if the account is a non-corporate account that has not yet been billed, and there is no usage in the current bill period for the account, then the customer’s Bill Cycle will be directly updated (no pending Bill Cycle change).
When a Bill Cycle change record is written, the account will show an
icon next to the Bill Cycle to indicate there is a pending Bill Cycle change. The edit icon will no longer be available.(Show Picture)
Clicking
displays a dialog that lets you cancel the pending change. Clicking CANCEL displays a dialog that lets you confirm the Cancel request. (Show Picture)
If the Bill Cycle is directly updated, you’ll see the name of the new Bill Cycle on the Account Summary page (with no
icon).