You can change an account’s Collection Status, if the account is in collections and the account has not been referred to a collection agency (Agency field is blank in the Collections window). If the account is NOT in collections, the Edit Collection Status option does not appear in the shortcut menu. If the account is in collections, but has been referred to a collection agency, the Edit Collection Status option appears in the right-click menu, but it is unavailable.
To change an account’s Collection Status:
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Right-click anywhere in the Collections Information section of this window and select Edit Collection Status. This displays the Update Collections Status window.
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Select the status you want to assign to this account from the drop-down list and click Save. This updates the Status field on the Collection Detail tab and the Collection Status column on Collections History tab.