CostGuard Version 19.12 Details

Payments/Refunds

AR 8519

E-Pay payment and credit card refund enhancements:

• A new setting in Customer Care lets you choose to automatically apply E-Pay payments to the oldest or most recent open invoice. This is equivalent to the Apply to Invoice Number option in the POS Make Bill Payment dialog.

• A new Workflow action lets you process credit card refunds through the Payment Gateway application (which currently supports Vantiv and Authorize.Net), and choose to create or not create an accompanying E-Pay transaction on the customer’s account.

Product Catalog – Grant Discounts

FR 3119

Serving PMN criterion for grant discounts – Lets GSM wireless providers discount roaming traffic served on a specified Partner Network. Note: The system already supported Serving SID in grant discounting for CDMA wireless providers. This enhancement provides the same grant discounting option for GSM wireless providers.

POS – Coverage Service Area (CSA) Check

AR 8533

New APIs and support for updating the CSA table via Bulk Data web app

New APIs:

• Get Coverage Service Area based on a provided Zip Code

• Add a new or update an existing CSA Record (PUT)

• Delete a CSA Record

• Add a new or update an existing Coverage Indicator Record

• Get Coverage Types

For more on CSA APIs, see Web API Documentation for Service and Feature Management Service under Developer Support in the IDI Knowledge Center.

For more on CSA update via Bulk Data app, see the knowledge article on Bulk Data Module, and the Bulk Data Specification for CSA Table Update.

Orders

FR 3056

Direct Invoicing Incremental Enhancements:

• Use of the Bill-to-Account (BTA) tender for Direct Invoice orders is further supported with the following:

  • New Workflow Action: Process BTA (Bill-to-Account) Adjustments – This will create BTA Adjustments on the Customer’s Account Balance

  • Disallow editing BTA tenders when already captured or completed

• Selection of Tax Mode for an added Direct Invoice Item; this includes:

  • New Tax Modes: Select Primary Customer Contact, Service Address, Service Contact, or the Default Taxing Method to use for calculating an item’s taxes

• Allow editing a service and Items when the service is not locked and the order is paused

Note:

The Direct Invoicing solution is scheduled to be completed in Q1-2020. The remaining features are refinements to supporting taxation and more capabilities for modifying Direct Invoicing line items.

Configurable Terms & Conditions

FR 3121

Resolved unique name issue when making multiple copies – When you make a copy of an agreement, the system adds Copy of to the name to make it unique; however, this only worked for the first copy. If you attempted to make another copy of the original service agreement, the system would simply add Copy of again resulting in a unique naming error. Now the system adds a sequential number to the end of the name to enforce the unique naming convention. The system allows up to 100 copies before forcing a new name to be entered.

Customer Care

83238

The Customer Web Service was firing Workflow triggers twice on a Modify Customer action when paymentAccount logs were provided on the request. The triggers would fire when the customer information was saved, and then again when payment logs were saved. Because the payment logs need the customer information to be saved first, the set of triggers to be fired will now be cleared after the customer information is saved. This prevents the triggers from being fired again.

To test, modify a customer through the Customer Web Service(for example, add an E-Pay account) and include the paymentAccount logs (property on the Modify Customer call). Then check in Workflow to confirm the triggers only fire once.

83279

Updated Customer Care to display most recent Payment Date (instead of the highest Payment ID) for Last Payment on the Account Summary page.

83295

Updated Customer Care to successfully open an Invoice that has more than 99 disputes.

Retail Installment Plans

82809

In the following exchange scenarios, the Future Installment tender type was not being applied correctly, resulting in General Ledger system errors:

Installments fully paid on return item, no installment plan on new item

Installments partially paid on return item, installment plan on new item

No installments paid on return item, installment plan on new item

Now, in the above scenarios the Future Installment tender type is correctedly applied, and General Ledger journal entries correctly balance with no system errors.

RateBill

83277

Production Incollect Transfer Batch files failed to process when the file’s sequence number had also been used on a test file. The system no longer includes test files in sequence number checks to ensure production files no longer fail for this reason.

83322

Cost on usage file – Fixed WL2 Parser to pull Cost from CDRs as a 6 (not 4) decimal place value

Address Validation

83310

Core Logic validations were failing under certain circumstances. Now, if a validation fails at Core Logic (other than for invalid credentials), the system will use USPS validation.

OnlineBill

83289

Previously, when making a payment in OnlineBill and after the successful transaction, users couldn’t preview the PDF receipt when clicking the PRINT RECEIPT button. Instead they would see a white screen on the page.

This was due to not passing receipt or cart information to the final step of the process. This information is required for receipt operations and so receipts could not be printed. This solution ensures the required information is passed to the final step of the process so that the receipt operation can print them.

83294

There was a need to facilitate state code entry, and add GU (Guam) and MP (Northern Mariana Islands) to the state list – OnlineBill users are required to enter their state in the Authorize.Net payment iframe. OnlineBill validates the gateway response to ensure the State value is two characters (as required by CostGuard). The iframe does not enforce this requirement. If a full state name is entered, OnlineBill displays the Invalid Address Information dialog that lets users select a two-character state code from a drop down menu and enter their zip-code.

Prior to this solution, the list of states was hard-coded and did not include GU or MP. This solution updates this dialog to use the Tax State table which is kept current and includes GU and MP. As the Tax State table requires a Country value, this field has been added to the dialog. The Country field defaults to the value configured in the Manage Contacts – Default Country setting in OnlineBill.

Note:

Guam is available as both a Country and a State. Users in Guam should select USA as the Country which makes GU available as a State. If Guam is the selected Country, there are no State options to select.

This solution also enhances the flow to let users avoid the Invalid State dialog if an exact match for state name in the default country is entered in the iframe (e.g. New York, instead of NY). CostGuard will auto-match and replace New York with NY and let validation proceed as usual.

This solution also resolves a display issue with the credit card image for Japanese Credit Bureau (JCB).

Payment Gateway Application

12/09/2019