Corporate Accounts – Total Balance Roll Ups

Overview

By default, account balance rollup only rolls up new charges from non-invoice-responsible (NIR) children to invoice-responsible (IR) parents, meaning that any existing credit balances and past due balances on an NIR account are not rolled up. This functionality is meant to preserve the aging buckets on child account balances.

For customers who would rather the balances roll up completely rather than leave balances behind on children to age, a corporate account roll-up setting is available in Admin Console. When enabled, the entire balance on NIR accounts is rolled up to the nearest IR parent account.  The system modifies the new charges transactions on parent accounts and creates offsetting transactions on child accounts to effectively transfer their balances.

Note:

The setting defaults to not enabled and is not available to IDI platform users. It will require a service request to enable.

Anticipating Your Questions

• Is there ever a need to adjust the balance of a NIR child account?

  No. There will never be a balance on any child account because everything (past due balance, credit balance, all payments, all adjustments, all new charges) is rolled up to the nearest IR parent’s current charges. If an adjustment is applied to an NIR account, it will roll up to the nearest IR parent just like all other amounts.

• The original roll up functionality didn’t allow an NIR child account’s balance to be adjusted (since the adjustment itself was rolled up). Is this still a problem in total balance roll ups?

  It is not a problem in the new scheme because NIR child accounts will not have any balance that needs to be adjusted, since they always roll up.

• The original roll up FR did not roll up adjustments the first month it was applied to an account. Is this still true?

  No. The first month is not treated differently than other months. Everything rolls up every month.

• FR 2855 created a new setting that allows restricting payments against NIR accounts. How should I set this if I’m using total balance roll ups?

  IDI recommends this be set to disallow payments on NIR accounts whenever new charge roll up or total balance roll up is enabled. It really doesn’t matter that much when total balance roll up is enabled; however, this is considered best practice and eliminates any confusion. Even when roll ups aren’t enabled there is no good reason to apply payments directly to an NIR account, since payments will allocate down from the IR parent to pay off those child balances.

• When using total balance roll-ups do we lose the aging of child balances like we did in original roll ups?

  Yes. Everything rolls up to the IR parent’s current charges. Of course, any unpaid balance will then begin to age on the parent account the following month.

• When an NIR account is added to a corporate account, or when an account is flipped from IR to NIR, how is that special case handled to get the NIR account’s balance transferred to the IR parent account?

  When the IDI platform detects either of these special cases, the amount of the NIR account’s previous invoice is transferred to the IR parent account.

• Can I see roll up transactions on the Balance tab?

  If the rolled up amount is zero, then no roll up occurs, and no roll up transaction will be shown. If it is non-zero, then a roll up transaction will be shown on the child account. The parent account receiving the roll up will not show a roll up transaction because the roll up amount is already included in the invoice totals.

• When will I see roll up transactions on the Balance tab?

  Once a bill period is approved, the next time account posting runs the roll up transactions will appear on the Balance tab. Prior to approval, invoices and roll up transactions will not appear on that tab.

Configuration

The new setting to enable a total NIR corporate roll up is available in the Admin Console

(/BackOffice Settings/Billing/RollUpTotalNIRChildBalances)

Note:

This setting is not available to customers and must be set by an authorized IDI associate. Customers must submit a service request to have this setting enabled.

This setting is independent of the original roll up setting (/BackOffice Settings/Billing/RollUpNIRChildBalances). When the new setting is enabled, the original setting is irrelevant.

Note:

Once this setting is enabled, it should not be disabled.