To add a new journal entry to an existing Global trouble ticket:
On the Journals tab in the Edit Global Trouble Ticket window, right-click on any row and select New > Journal. This displays the New Journal window.
Note
When adding a journal entry to a Global trouble ticket, the “Display on Customer Summary Tab" check box is not provided in the New Journal window. This check box is only provided when adding and modifying journal entries at the customer level, not at the trouble ticket level.
The New > Journal function for Global trouble tickets works the same as the New > Journal function for customer trouble tickets. See Adding a Trouble Ticket Journal Entry for more detailed information on adding new journal entries to a trouble ticket.