In the right hand side of the screen right-click on a Ticket Type.
Select New Child Category to configure a single category or to add multiple entries at the same child level select ‘Add Bulk Categories’.
Ticket Type: Predetermined based on the Type you are adding Categories to.
Category: Select from the list of configured Categories one you wish to make available for users when creating a Ticket of the specified Type.
Default Ticket Impact/Urgency: Set the Impact/Urgency that will automatically be set when a user creates a Ticket and specifies this Category
Default Ticket Priority: If not utilizing Impact and Urgency this will set the Priority that will automatically be set.
Auto Assign User Group: Select a group that the Ticket will default being assigned to.
Default Ticket Title: Define the Title of the Ticket to use.
Default Ticket Description Define the Ticket Description to use.