Paymentus is a leading provider of cloud-based bill payment solutions for more than 1,700 billers and financial institutions across North America. Integrating Paymentus and its PCI 3.0 compliant solutions with the IDI platform enhances IDI’s full-web front office experience. Enhancements in the Customer Care and IDI’s self-service portal solution (Customer Portal) let you leverage a Paymentus-supported digital payment experience including:
Processing transactions for Paypal, Venmo, Google Pay, and Apple Pay channels.
Support for Processing/Convenience Fees that are automatically calculated and applied to a payment being made.
Notes:
Customer Portal is an offering in both the IDI platform and Paymentus. Which portal is being referred to in these instructions should be clear by the context; otherwise, the specific portal will be named.
For providers that replaced their OnlineBill offering with the Customer Portal, subscribers will automatically be directed to Customer Portal when entering their OnlineBill log-in credentials.
Paymentus will maintain payment accounts, tokens, and payment-related activity. This includes managing recurring payments (which will no longer be handled by the Create Recurring E-Pay Transactions scheduled job). Also, existing electronic payment touchpoints in Customer Care and IDI self-service portal will use a Single Sign-on (SSO) solution to seamlessly navigate you from these IDI applications to a corresponding Paymentus application:
From an account in Customer Care, customer service representatives can navigate to the Paymentus Agent Dashboard to do the following:
Make a payment for the current account balance or another specified amount.
Manage payment methods – digital wallets, credit cards, debit cards and e-check.
Schedule and search recurring payments.
View and manage a history of payment transactions.
Refund an existing payment.
From an account in the IDI self-service portal, subscribers can navigate to the Paymentus Customer Portal for functionality equivalent the Agent Dashboard.
Synchronizing payment-related information between the two systems is performed by:
The Paymentus CIF scheduled job. This job registers your subscriber accounts (created in the IDI platform) in Paymentus. It creates the Paymentus Customer Information File with account and billing details and exports the details from the IDI platform to Paymentus. This job is scheduled to run once daily.
API integration. This updates account balances and receives payment notifications. The notifications include completed payments and updates to payment scheduling.
Enhancements for Paymentus integration have been deployed over a series of IDI platform software releases where each subsequent release builds on the prior one:
Milestone 1 was originally provided with IDI platform version 22.12.
Release 23.4 provides updates and enhancements to milestone 1.
Release 23.6 provides support for payment surcharges with Paymentus integration.
Release 23.8 facilitates managing surcharges through the Paymentus Configuration form in Customer Care.
Release 23.9 provides support for IDI’s AdvancePay solution.
Release 24.10 provides support for tendering retail payments in web orders.
Releases 26.5 and 26.6 provides support in Customer Portal and Customer Care respectively for allocating one-time payments to a specific invoice.
For details regarding the overall objectives and planned future deliverables, refer to IDI Product Roadmap in the IDI Knowledge Center.
Notes:
You’ll need to coordinate with IDI Support/Account Management and Paymentus to enable and fully integrate this functionality in your IDI platform.
If you currently use another payment vendor and are changing over to Paymentus, you’ll need to work with IDI professional services if you intend to migrate payment account data from your incumbent payment vendor to Paymentus.