--- title: "Working with Unbillable Usage Records" slug: "working-with-unbillable-usage-records" updated: 2026-07-24T11:11:21Z published: 2026-08-10T20:20:19Z canonical: "help.idibilling.com/working-with-unbillable-usage-records" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.idibilling.com/llms.txt > Use this file to discover all available pages before exploring further. # Working with Unbillable Usage Records The Unbillable Usage Records window displays the set of records selected in the Unbillable Analyzer. To access Unbillable Usage Records: - From the Unbillable Analyzer window: Right-click a row and select **View Selected Items**. OR Double-click a row. This opens the Unbillable Usage Records window displaying the records associated with the Unbillable Code you selected. **(Show picture)** ![UnbilllableUsageRecords75](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/59217(1).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A33Z&se=2026-11-14T12%3A12%3A33Z&sr=c&sp=r&sig=W78nhDtSyIJmSE2K%2FE7Tf5KKgHceqIuVRfHdoraoxFg%3D) #### Upper section The upper section of the window lists each of the records and its associated information. **(More)** **Find** Enter information in the **Find** field to reduce the number of records displayed. **1st column** **O** denotes the record has one or more overrides associated with it. **P** denotes the records has been marked for Purge. **P** is also displayed if a record is both overridden and marked for purge. **Unbillable Code(s)** The ID of the Unbillable Rule that was not validated. - **CDRxxx** (CDR Validation) - **RTExxx** (Rating) - **BCGxxx** (Bill Period Guidance). - **SVCxxx** (Service Guidance) - **BILxxx** (Billable Scenario) See also: [Unbillable Codes](/v1/docs/unbillable-codes) [Resolving Unbillable Usage](/v1/docs/resolving-unbillable-usage) **Bill Period** The ID of the Bill Period where the record resides. **Call Start Time** Date and time (to the second) the CDREvent began. **Orig Number** Service number that started the call. **Term Number** Service number that received the call. **Service Number** Service number of a subscriber in the CostGuard database. **Event Direction** Direction of the call. Originating = Service Number started the call. Terminating = Service Number received the call. **Duration** Length of time the the event lasted (in seconds) or the number of units used. **Distance Type** Classification of the distance between the originating and terminating numbers of a call. Valid Distance Types: - Intralata - Interlata - Intrastate - Interstate - International See [Working with Unguidable Records](/v1/docs/working-with-unguidable-records) for the fields displayed if you selected **Unguidables** as a Bill Period. In the upper section of the Unbillable Usage Records window, the following functions are available using the shortcut menu. - **Filter** lets you access standard filter options. Select one or more records. - **View Event Details** opens the Event Details window to view the fields of the CDR Event Record. Select one record. (See [Viewing Event Details](/v1/docs/viewing-event-details)) - **Override Rule** lets you override the rule if the rule allows overrides. Select one or more records. (See [Overriding a Rule](/v1/docs/overriding-a-rule)) - **Remove Overrides** lets you remove the overrides on multiple records. Select multiple records. (See [Removing Overrides](/v1/docs/removing-overrides)) See [**View Current Overrides**](/v1/docs/viewing-current-overrides) to remove overrides from a single record. - **View Current Overrides** opens the Current Overrides window where you can view the overrides currently applied to the record and remove the override(s) from that record. Select one record. (See [Viewing Current Overrides](/v1/docs/viewing-current-overrides)) - **Go To Rule** opens the Unbillable Rules window where you can view and modify the action the system performs for the rule you selected. Select one record (See [Working with Unbillable Rules](/v1/docs/working-with-unbillable-rules)) - **Send to Recycle Group** lets you choose a group (Group A, Group B, or Group C) to hold the selected records until you are ready to submit a [Recycle Request](/v1/docs/recycle-requests) to perform derive and rate operations on the records in the group. Select one or more records. A group is available if it is not full or if it is not locked for processing. If the number of records you select is greater than the number that can fit in the group, records are added to the group until it is full. - **Purge Selected Records** opens the Purge Selected Records confirmation message. Click **Yes** to mark the records associated with the selected row(s) to have them removed from the system during the next purge operation. (See [Purging Records](/v1/docs/purging-records)) - **Unmark Selected Purged Records** prevents the selected records from being purged. It also removes the **P** in the first column for those records. These records will not be removed from the system during the next purge operation. At least one of the selected records must be marked for Purge. (See [Clearing Records from Pending Purge](/v1/docs/clearing-records-from-pending-purge)) #### Lower section The lower section of the window displays details of the record you select. **(More)** The information in the lower section of the Unbillable Usage Records window is divided into three panes. **Basic Information** **File Name** Name of the CDR file loaded into CostGuard, usually the file from the switch. **Record Number** Number used to identify a specific record from a single CDR file. **Instance Number** Number used to identify one of multiple CDREvents which are generated from the same source file and record. **Service Number** Service number of a subscriber in the CostGuard database. **Call Start Time** Date and time (to the second) the CDREvent began. **UTC Offset** The offset from the Coordinated Universal Time (UTC), in minutes, for the record. Adding the number of minutes to a Date-Time converts it to UTC. **Account Number** Subscriber's Account Number in CostGuard. **Product Type** Type of service (as set up in the Product Catalog) responsible for the call, such as Wireless or Private Line. **Event Direction** Direction of the call. Originating = Service Number started the call. Terminating = Service Number received the call. **Event Type** Classification of a CDREvent. Valid Event Types: MobileVoice, MobileMessage, MobileData, MobileContentDownload. **Distance Type** Classification of the distance between the originating and terminating numbers of a call. Valid Distance Types: - Intralata - Interlata - Intrastate - Interstate - International **Bill Period** The ID of the Bill Period where the record resides. **Last Processed** Most recent date and time the record was processed. **First Three Charges** **Usage Type (1, 2, 3)** Classification of usage, such as International Toll, Airtime, and Roaming Airtime. **Cost (1, 2, 3)** Monetary value of the call as received from the switch. **Chargeable Units (1, 2, 3)** Number of units (such as minutes or messages) that can be charged. **Unbillable Code (1, 2, 3)** The ID of the Unbillable Rule that was not validated. - **CDRxxx** (CDR Validation) - **RTExxx** (Rating) - **BCGxxx** (Bill Period Guidance). - **SVCxxx** (Service Guidance) - **BILxxx** (Billable Scenario) See also: [Unbillable Codes](/v1/docs/unbillable-codes) [Resolving Unbillable Usage](/v1/docs/resolving-unbillable-usage) **Additional Charges** Number of charges in addition to the three listed, if applicable. > [!NOTE] > Note > > If there are more than three charges, right-click the status line of the upper section of the window and select **Columns > All**. Scroll to the right of the upper section to see the additional charges. **Miscellaneous** **Originating Country Code** Code of the country where the call originated. **Originating Number** Service number that started the call. **Originating Place** Name of the city where the call originated. **Originating State** Two letter abbreviation of the state where the call originated. **Terminating Country Code** Country code where the call terminated. **Terminating Number** Number of the called party. **Terminating Place** Number of the called party. **Terminating State** State where the call terminated. **MIN** Ten-digit Mobile ID Number. **Home SID** System Identification Number of the CDMA/TDMA carrier the originating number obtains service from. **Serving SID** System Identification Number of the CDMA/TDMA carrier where the call originated. **Home PMN** Identification number of the GSM carrier the originating number obtains service from. **Serving PMN** Identification number of the GSM carrier where the call originated. **IMSI** International Mobile Subscriber Identification used by SIM cards. > [!NOTE] > Note > > If the records are Unguidables, the lower section is not displayed. See also: [Working with Unguidable Records](/v1/docs/working-with-unguidable-records)