---
title: "Working with Installment Plans"
slug: "working-with-installment-plans"
updated: 2026-07-14T19:58:08Z
published: 2026-07-14T19:58:20Z
canonical: "help.idibilling.com/working-with-installment-plans"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Working with Installment Plans

You can manage Installment plans on an account via the ***Customer*** menu by choosing **ACCOUNT** > **Installment Plans**.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/87037.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A01Z&se=2026-11-14T11%3A42%3A01Z&sr=c&sp=r&sig=LTmTU89El0%2BSEwudKHtt3uv5JGbe1pmnGNqVkco1ixg%3D)

The information presented varies based on whether the selected plan is a Retail Installment Plan or a billing product-based installment plan. Click on a plan on the left to view its details on the right. For Retail Installment Plans you can click to view the associated agreement.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/79984.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A01Z&se=2026-11-14T11%3A42%3A01Z&sr=c&sp=r&sig=LTmTU89El0%2BSEwudKHtt3uv5JGbe1pmnGNqVkco1ixg%3D)

This view supports paying off the installment plan in full.

**(More)**

**Prerequisite Setup for Payoff Now**

#### Permissions

Users must have the **E-pay One Time Payments** permission enabled in their permission profile in Admin Console.

#### Manage Settings

Under **MANAGE** > **Settings**, there is a section for Installment Plans. To enable, a payoff register and payoff order type are required.

> [!NOTE]
> Note:
> 
> Users must have the Manage Settings permission to edit these settings.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83932(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A01Z&se=2026-11-14T11%3A42%3A01Z&sr=c&sp=r&sig=LTmTU89El0%2BSEwudKHtt3uv5JGbe1pmnGNqVkco1ixg%3D)

1. Click **PAYOFF NOW**.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/79720.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A01Z&se=2026-11-14T11%3A42%3A01Z&sr=c&sp=r&sig=LTmTU89El0%2BSEwudKHtt3uv5JGbe1pmnGNqVkco1ixg%3D)
2. Select an E-Pay account. Note: If the customer does not have an E-Pay account, you cannot continue with the payoff, and must first setup an E-Pay account.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/79721.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A01Z&se=2026-11-14T11%3A42%3A01Z&sr=c&sp=r&sig=LTmTU89El0%2BSEwudKHtt3uv5JGbe1pmnGNqVkco1ixg%3D)

If a bank account is used, an Authorization type is required. This is consistent with all E-Pay payments. Select **Customer is on the phone** or **Customer is present**. When **Customer is on the phone is selected**, an additional consent (NACHA) script is presented, and you must select **Agree** before the payment can be submitted.