---
title: "Working with Customer Search Results"
slug: "working-with-customer-search-results"
updated: 2026-08-10T20:22:13Z
published: 2026-08-10T20:22:13Z
canonical: "help.idibilling.com/working-with-customer-search-results"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Working with Customer Search Results

The first column in the Search Results form can provide a color-coded indication of the connection status for each customer:

- a green check mark indicates an active account
- a yellow check mark indicates an account with a future disconnect date
- a red X indicates an account that has been disconnected

**(Show Picture)**

![Search Results](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/32338.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A40Z&se=2026-11-14T12%3A04%3A40Z&sr=c&sp=r&sig=8CbsBko7UMyuf3B3M3cIYyTdauI6TJ1DEksKRHu8QzI%3D)

The first or second column in the form may display account status information such as in collections, invoice responsible, etc. See Customer Status Icons.

From the search results you can:
- Access a customer account. To do this, either double-click the customer you wish to view or right-click that customer and select **View** **Customer**. This displays the [Customer form](/v1/docs/customer-form).
- Create a report. Click the **Reports** button, and then see Reports for details.
- Sort, filter, and search the search results to help you locate a specific customer. To do this right-click on the table heading, or on a selected cell. See [Working with Sort, Filter, and Find](/v1/docs/working-with-sort-filter-and-find) for details.
- Start a new search.

> [!NOTE]
> Note
> 
> You will only be able to view customers based on your User Limit-To profile.

> [!NOTE]
> Note
> 
> The Establish Date and Disconnect Date are the actual establish and disconnect dates and times. They are not translated to the client's local time zone.