---
title: "Viewing Return Requests"
slug: "viewing-return-requests"
updated: 2026-08-10T20:13:10Z
published: 2026-08-10T20:13:10Z
canonical: "help.idibilling.com/viewing-return-requests"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing Return Requests

A Sales Return can only be performed for a customer who has previously purchased an item.

To perform a Return Request:

1. From the Applications menu, select **POS Front Office > Sales and Return Requests > Make Return Request**
2. Access the location to receive the returned item.
3. Assign a **Return Authorization Number (RA)**.

> [!NOTE]
> Note
> 
> The number must be entered manually.
4. Enter the due date that the equipment is expected to be returned by.
5. Enter the item(s) being returned.
6. Enter the **Refund Tender Type**.

> [!NOTE]
> Note
> 
> The Register Policy must be configured to allow different tender types. (Refer to Tendering Rules.) The current Register Policy setting for Refunds and Returns will apply here, as well as to Sales Return Requests.

See also:

About Register Policies

Return Request Search

Viewing Pending Return Request