---
title: "Viewing Feature History"
slug: "viewing-feature-history"
updated: 2026-08-10T20:23:30Z
published: 2026-08-10T20:23:30Z
canonical: "help.idibilling.com/viewing-feature-history"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing Feature History

To access the Feature History window:

- Open Customer Management.
- Select the **Services** tab on a Customer
- Select **Properties > Features History.**

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/45090.jpg?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A04Z&se=2026-11-14T12%3A12%3A04Z&sr=c&sp=r&sig=q1wo9BxzRoyvQT84u5Emm%2FgZ3%2FSjC96uREUoLhLJTSg%3D)

All of the plans and feature changes that have occurred for the particular service are displayed:

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/45092.jpg?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A04Z&se=2026-11-14T12%3A12%3A04Z&sr=c&sp=r&sig=q1wo9BxzRoyvQT84u5Emm%2FgZ3%2FSjC96uREUoLhLJTSg%3D)

The Features History window displays the following information:

| 1st Column | An icon depicting the type of service. See [Catalog Item Icons](/v1/docs/catalog-item-icons). |
| --- | --- |
| Change Date | Displays the creation date of the line item. |
| Effective Date | Displays the start date of the items listed under the "To" column. |
| Service Number | Displays the service number of the items listed under the "to" column. |
| Type | Displays one of the values: - Exclusive Group description, if applicable - Product Catalog Category description, if applicable - Product Catalog description, if applicable. - System Order Detail Description |
| To | Displays the "To" item only once a feature has been added or altered. This column is left blank if a disconnect, without swapping, is performed. |
| From | Displays the "From" item only once a feature has been added or altered. This column is left blank if a disconnect, without swapping, is performed. |
| Right-click Menu Options |
| View Event Log | Select this option to view the event log. |
| View Related Orders | Select this option to view all orders related to this particular service. |
| View Related Line Items | Select this option to view all line items related to this particular service. |