---
title: "Viewing Credit Reports"
slug: "viewing-credit-reports"
updated: 2026-07-14T15:20:36Z
published: 2026-07-14T15:20:36Z
canonical: "help.idibilling.com/viewing-credit-reports"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing Credit Reports

The Credit Reports page supports viewing past reports on the account. IDI integrates with the TransUnion credit bureau.

Navigation to the page is via **Account** > **Credit Reports**.

> [!NOTE]
> Note
> 
> This menu item is only available from the new navigation menu, and not the rainbow bar menu.

The new page will display the credit reports that have been run for a customer, with the most recent first. Users with Allow Log On permission can access this page.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/89036.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A00Z&se=2026-11-14T11%3A42%3A00Z&sr=c&sp=r&sig=TdF89wOhbsMXW5COeg8yE12%2BN31ndSlONIopOLIEUdM%3D)

The columns at the far right provide access to the credit report and the details received from the credit bureau.

**(Show Picture)**

#### View Report

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/89037.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A00Z&se=2026-11-14T11%3A42%3A00Z&sr=c&sp=r&sig=TdF89wOhbsMXW5COeg8yE12%2BN31ndSlONIopOLIEUdM%3D)

#### View Details

This requires View Confidential permission (Customer Care Admin role)

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/89038.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A00Z&se=2026-11-14T11%3A42%3A00Z&sr=c&sp=r&sig=TdF89wOhbsMXW5COeg8yE12%2BN31ndSlONIopOLIEUdM%3D)

#### Viewing Credit Report

> [!NOTE]
> Note
> 
> Users with Allow Log On permission can click the icon in the 2nd from the right column to open the credit report. View Confidential Information permission is required to see the SSN and date of birth fields on the report (they are otherwise masked).

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/89039.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A00Z&se=2026-11-14T11%3A42%3A00Z&sr=c&sp=r&sig=TdF89wOhbsMXW5COeg8yE12%2BN31ndSlONIopOLIEUdM%3D)

#### View Details

Users with View Confidential Information permission can click the icon in the far-right column to view the details received from the credit bureau.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/89040.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A00Z&se=2026-11-14T11%3A42%3A00Z&sr=c&sp=r&sig=TdF89wOhbsMXW5COeg8yE12%2BN31ndSlONIopOLIEUdM%3D)