---
title: "Viewing Change Reason History"
slug: "viewing-change-reason-history"
updated: 2026-07-14T15:32:44Z
published: 2026-07-14T15:32:44Z
canonical: "help.idibilling.com/viewing-change-reason-history"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing Change Reason History

To view the change reason history on an account, from the customer menu choose **Account** > **Change Reason History**.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85854.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A25Z&se=2026-11-14T11%3A43%3A25Z&sr=c&sp=r&sig=SxGu6KXu6WoiRp4S5eUOJjj%2BkISsrlEvC9H5tohxD7w%3D)

This displays the following grid.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85857.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A25Z&se=2026-11-14T11%3A43%3A25Z&sr=c&sp=r&sig=SxGu6KXu6WoiRp4S5eUOJjj%2BkISsrlEvC9H5tohxD7w%3D)

You can search by service number or change type.

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85860.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A25Z&se=2026-11-14T11%3A43%3A25Z&sr=c&sp=r&sig=SxGu6KXu6WoiRp4S5eUOJjj%2BkISsrlEvC9H5tohxD7w%3D)

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85861.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A25Z&se=2026-11-14T11%3A43%3A25Z&sr=c&sp=r&sig=SxGu6KXu6WoiRp4S5eUOJjj%2BkISsrlEvC9H5tohxD7w%3D)