--- title: "Viewing and Editing Provisioning Information" slug: "viewing-and-editing-provisioning-information" updated: 2026-07-15T16:01:47Z published: 2026-07-15T16:01:47Z canonical: "help.idibilling.com/viewing-and-editing-provisioning-information" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.idibilling.com/llms.txt > Use this file to discover all available pages before exploring further. # Viewing and Editing Provisioning Information Customer Care lets you see and update provisioning information for services and features. This lets you view the provisioning data that was sent to the provider and stored in the Provisioning application directly from Customer Care. The edit capability lets you keep the IDI platform and the endpoint in sync when technicians make updates directly to the switch. > [!NOTE] > Note > > When you edit and update the provisioning data in Customer Care, the system does not update the provider's endpoint; it only updates the data stored in the Provisioning application. If you need to update the data at the endpoint, submit an order and use the appropriate provisioning action to send an update to the provider. #### Setup Some setup is required. - **Permissions** - Two new permissions in Security let you determine which users have the ability to view and update provisioning information in Customer Care. These permissions are assigned to any user with the Customer Admin role in Security. You can add these permissions to other roles as needed. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/88927.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A32%3A16Z&se=2026-11-14T11%3A32%3A16Z&sr=c&sp=r&sig=uVkT3Vf%2F9yncI5%2F4v2OSdMESPCClgYzibSTV19R7ncw%3D) - **Making Provisioning properties visible in Customer Care** - Settings for provisioning properties in the Provisioning web application let you control whether a property is visible and editable on an order. These settings also control whether provisioning properties are visible and editable in Customer Care. See Provisioning web help. #### Accessing Provisioning Information Via Services and Features Page When you select a service or feature on the Services and Features page, the **View** menu on the right Details pane provides a **Provisioning** option. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/88936.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A32%3A16Z&se=2026-11-14T11%3A32%3A16Z&sr=c&sp=r&sig=uVkT3Vf%2F9yncI5%2F4v2OSdMESPCClgYzibSTV19R7ncw%3D) This option displays provisioning information in the Details pane. Provisioning information is grouped and displayed under the provisionable object created in Provisioning. You can choose to show all items or top-level items only. - **All** shows provisioning properties assigned to the service and any feature-level items that contain provisioning information. This allows you to view all provisioning data without knowing which feature is assigned to a provisionable object. - **Top Level Only** shows provisioning properties assigned directly to the service. > [!NOTE] > Note > > There's a message at the bottom of the view to remind you when you edit and update the provisioning data in Customer Care, the system does not update the provider's endpoint; it only updates the data stored in the Provisioning application. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/88937.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A32%3A16Z&se=2026-11-14T11%3A32%3A16Z&sr=c&sp=r&sig=uVkT3Vf%2F9yncI5%2F4v2OSdMESPCClgYzibSTV19R7ncw%3D) > [!NOTE] > Note > > When you attempt to view provisioning information for a disconnected service or feature, you’ll see a message indicating provisioning information is unavailable for disconnected services. This will also display for temporary service numbers. This lets you know the information is unavailable and not just missing. From this view: - Select a provisionable object’s expand/hide arrow to show the provisioning details, and click the **Edit** button to enable editing provisioning information. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/88938.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A32%3A16Z&se=2026-11-14T11%3A32%3A16Z&sr=c&sp=r&sig=uVkT3Vf%2F9yncI5%2F4v2OSdMESPCClgYzibSTV19R7ncw%3D) - Required fields are marked with an asterisk and informational text. They are also highlighted in yellow if left undefined. The Edit button transitions to **Save** and **Cancel** options. Save is disabled until all required fields are defined. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/88939.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A32%3A16Z&se=2026-11-14T11%3A32%3A16Z&sr=c&sp=r&sig=uVkT3Vf%2F9yncI5%2F4v2OSdMESPCClgYzibSTV19R7ncw%3D) ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/88940.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A32%3A16Z&se=2026-11-14T11%3A32%3A16Z&sr=c&sp=r&sig=uVkT3Vf%2F9yncI5%2F4v2OSdMESPCClgYzibSTV19R7ncw%3D) #### Accessing Via Service Summary Page You can also access service-level provisioning information by navigating to the details view for a service via the **Account Summary** > **Service Summary**. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/88916.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A32%3A16Z&se=2026-11-14T11%3A32%3A16Z&sr=c&sp=r&sig=uVkT3Vf%2F9yncI5%2F4v2OSdMESPCClgYzibSTV19R7ncw%3D) Or by clicking the Service number on the Services and Features right Details pane. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/88917.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A32%3A16Z&se=2026-11-14T11%3A32%3A16Z&sr=c&sp=r&sig=uVkT3Vf%2F9yncI5%2F4v2OSdMESPCClgYzibSTV19R7ncw%3D) Then scroll down to the Provisioning Information pane. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/88918.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A32%3A16Z&se=2026-11-14T11%3A32%3A16Z&sr=c&sp=r&sig=uVkT3Vf%2F9yncI5%2F4v2OSdMESPCClgYzibSTV19R7ncw%3D) The system defaults to Top Level Only since you’re viewing the service details, but you can select **All** to view all provisioning data assigned to the service.