--- title: "Trouble Ticket Search Results" slug: "trouble-ticket-search-results" updated: 2026-08-10T20:14:33Z published: 2026-08-10T20:14:33Z canonical: "help.idibilling.com/trouble-ticket-search-results" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.idibilling.com/llms.txt > Use this file to discover all available pages before exploring further. # Trouble Ticket Search Results The Trouble Ticket Search Results window displays trouble tickets matching the specified search criteria. If no search criteria is specified, all trouble tickets are returned in the search results. **(More)** **1st column** Flag indicating the status of the trouble ticket. ![icoRedFlag](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/27541.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A41Z&se=2026-11-14T12%3A04%3A41Z&sr=c&sp=r&sig=gwqIQAvDlOmAnjia3eZHytFbV49Gyp6M%2FVPVS1eKfPM%3D) Red flag indicates the most severe status. ![icoYellowFlag](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/36583.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A41Z&se=2026-11-14T12%3A04%3A41Z&sr=c&sp=r&sig=gwqIQAvDlOmAnjia3eZHytFbV49Gyp6M%2FVPVS1eKfPM%3D) Yellow flag indicates a work-around is available, immediate attention is required. ![icoGreenFlag](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/27881.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A41Z&se=2026-11-14T12%3A04%3A41Z&sr=c&sp=r&sig=gwqIQAvDlOmAnjia3eZHytFbV49Gyp6M%2FVPVS1eKfPM%3D) Green flag indicates a closed trouble ticket. ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/13063.bmp?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A41Z&se=2026-11-14T12%3A04%3A41Z&sr=c&sp=r&sig=gwqIQAvDlOmAnjia3eZHytFbV49Gyp6M%2FVPVS1eKfPM%3D) Orange flag indicates a trouble ticket that is due today. **2nd column** Application that generated the trouble ticket. ![icoCustomeManagement](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/60732.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A41Z&se=2026-11-14T12%3A04%3A41Z&sr=c&sp=r&sig=gwqIQAvDlOmAnjia3eZHytFbV49Gyp6M%2FVPVS1eKfPM%3D) Customer Management **Journal Class** Identifies the type of trouble ticket. | Trouble | Customer-related trouble ticket with no Child trouble tickets assigned to it. | | --- | --- | | Parent Trouble | Customer-related trouble ticket with Child trouble tickets assigned to it. | | Child Trouble | Customer-related trouble ticket that is linked to a Parent trouble ticket | | Global Trouble | Trouble ticket that applies to more than one customer and has no Child trouble tickets assigned to it | | Parent Global Trouble | Trouble ticket that applies to more than one customer and has no Child trouble tickets assigned to it | | Child Global Trouble | Trouble ticket that applies to more than one customer and is linked to a Parent trouble ticket | | Stand Alone Trouble | Trouble ticket that does not apply to a customer and has no Child trouble tickets assigned to | | Parent Stand Alone Trouble | Trouble ticket that does not apply to a customer and has Child trouble tickets assigned to it | | Child Stand Alone Trouble | Trouble ticket that does not apply to a customer and is linked to a Parent trouble ticket | **Journal Type** Classification of the problem. **Reference To** Associated customer account number, order number, or plant equipment number. **Customer Name** Name of the customer associated with the account. **Description** First few words of the trouble ticket Description. Click a row to see its complete description in Description section below the list. **Assigned To** Individual or group assigned to the trouble ticket. **Action Date** Date the trouble ticket began processing. **Journal Status** Status of the problem. **Entered By** User ID of the individual who enter the trouble ticket into the system. **Entry Date** Date the trouble ticket was entered into the system. **Close Date** Date the trouble ticket was closed. **Closed By** User ID of the individual who closed the trouble ticket. **ID** System-generated ID of the trouble ticket. **Last Modified** Date of the most recent change. **Modified By** ID of the user who made the most recent change. **Billing Cycle** Bill Cycle associated with the account. By filtering on this field, you can more easily manage billing-related troubles. **(Show picture)** ![TroubleTicketSearchResults](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/60726.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A41Z&se=2026-11-14T12%3A04%3A41Z&sr=c&sp=r&sig=gwqIQAvDlOmAnjia3eZHytFbV49Gyp6M%2FVPVS1eKfPM%3D) From the Trouble Ticket Search Results window, you can perform the trouble ticket functions listed below. To perform a function: 1. Right-click a trouble ticket and select a function from the shortcut menu. The menu options that are available vary depending upon the Journal Class of the trouble ticket you selected. | Menu Option | Trouble | Parent Trouble | Child Trouble | Global / Stand Alone Trouble | Parent Global / Stand Alone Trouble | Child Global / Stand Alone Trouble | | --- | --- | --- | --- | --- | --- | --- | | Edit | X | X | X | X | X | X | | Close Trouble Ticket* | X | X | | X | X | | | View Customer** | X | X | X | | | | | Display on Customer Summary Page** | X | X | X | | | | | Duplicate Trouble Ticket | X | X | X | X | X | X | | Park Trouble Ticket | X | X | | X | X | | | Move**** | X | X | X | | | | | Bulk Assign Child Trouble Tickets | X | X | X | X | X | X | | New > Trouble Ticket*** | X | X | X | X | X | X | * **Close** is not available for parked trouble tickets (trouble tickets on hold). ** Does not apply to Global or Stand Alone trouble tickets, because they are not associated with a specific customer. *** Select either **Stand-Alone Trouble Ticket** or **Global Trouble Ticket**. **** Can only be moved within a customer account. Does not apply to Global or Stand Alone trouble tickets, because they are not associated with a specific customer. For additional information on how to perform a particular function, refer to the applicable section.