---
title: "Trouble Technicians"
slug: "trouble-technicians"
updated: 2026-07-21T15:31:08Z
published: 2026-07-21T15:31:08Z
canonical: "help.idibilling.com/trouble-technicians"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Trouble Technicians

This table lists Trouble Technicians who may be assigned to work on and resolve trouble tickets. The Trouble Technicians table populates the drop-down list for the Technician Assigned input field on the **Trouble** tab in the New and Edit Trouble Ticket windows (applies to customer, Global, and Standalone trouble tickets).

To set up and maintain the Trouble Technicians table:

- Under **Data Management** expand the **Journals** folder and double-click **Trouble Technicians**. This displays the Trouble Technicians window.

![](https://support.idibilling.com/webhelp/idiAdminConsole/content/en/19090.bmp)

The Trouble Technicians window provides the following information:

| ID | System-generated identifier that uniquely identifies the Trouble Technician. |
| --- | --- |
| First Name | First name of the technician |
| Last Name | Last name of the technician |

> [!NOTE]
> Note
> 
> You do not have to enter both First Name and Last Name. You can specify either one or both.

The shortcut menu for this table lets you add, edit and delete trouble technicians. See [Working with Data Management Tables](/v1/docs/working-with-data-management-tables).