---
title: "Trouble Categories"
slug: "trouble-categories"
updated: 2026-07-21T15:30:53Z
published: 2026-07-21T15:30:53Z
canonical: "help.idibilling.com/trouble-categories"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Trouble Categories

This table defines Trouble Categories that identify the products affected by the problem being reported. The Trouble Categories table populates the drop-down list for the Trouble Category input field on the **Trouble** tab in the New and Edit Trouble Ticket windows (applies to customer, Global, and Standalone trouble tickets).

To set up and maintain the Trouble Categories table:

- Under **Data Management** expand the **Journals** folder and double-click **Trouble Categories**. This displays the Trouble Categories window.

![](https://support.idibilling.com/webhelp/idiAdminConsole/content/en/19078.bmp)

The Trouble Categories window provides the following information:

| ID | System-generated identifier that uniquely identifies the Trouble Category. |
| --- | --- |
| Description | Category name/description. |

The shortcut menu for this table lets you add, edit and delete trouble categories. See [Working with Data Management Tables](/v1/docs/working-with-data-management-tables).