---
title: "Tickets Tab"
slug: "tickets-tab-1"
updated: 2026-08-11T12:00:29Z
published: 2026-08-11T12:00:29Z
canonical: "help.idibilling.com/tickets-tab-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tickets Tab

The TICKETS tab lists the open tickets for the selected sales associate.

**Show Picture**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85673.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A24Z&se=2026-11-14T11%3A58%3A24Z&sr=c&sp=r&sig=IoVBmPwrELoTwOwJH7i8NPluAMZkyB7Fdmm5JnYmM14%3D)

The following information is provided for each open ticket:

- Priority
- Ticket Number - This serves as a link to the ticket view in the Tickets web application if the associate has permission. Tickets is opened in a separate browser tab.
- Account Number - This serves as a link to the Customer view in Customer Care if the associate has permission. Customer Care is opened in a separate browser tab.
- Customer Name
- Title
- Ticket type
- Ticket status
- Create date
- Ticket Preview – Hovering over the far right column displays the info icon. Clicking the icon displays a pop-up view with the following information: opened by, action date, description, contact name, category, assigned to, facilitator.

**Show Picture**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85676.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A24Z&se=2026-11-14T11%3A58%3A24Z&sr=c&sp=r&sig=IoVBmPwrELoTwOwJH7i8NPluAMZkyB7Fdmm5JnYmM14%3D)

The Search field on the right side of this tab lets you filter the tickets list. Based on the text you enter, the search will find partial matches for:
  - customer name
  - ticket title
  - ticket ID