---
title: "Tickets OmniSearch"
slug: "tickets-omnisearch"
updated: 2026-07-30T13:54:26Z
published: 2026-08-11T11:41:58Z
canonical: "help.idibilling.com/tickets-omnisearch"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tickets OmniSearch

#### Where to Find

With the Tickets application selected in the Applications menu, click **Search**.

**Show Picture**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/80089.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A03%3A45Z&se=2026-11-14T12%3A03%3A45Z&sr=c&sp=r&sig=FTZvqa8DB7YMPJSlpBbXPXLyhNeJdclcwfAgKDop7gY%3D)

#### Search Options

The Tickets OminSearch provides several options.

**Show Picture**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/82476.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A03%3A45Z&se=2026-11-14T12%3A03%3A45Z&sr=c&sp=r&sig=FTZvqa8DB7YMPJSlpBbXPXLyhNeJdclcwfAgKDop7gY%3D)

- Enter Customer, Equipment, Email Address, Ticket Title or Ticket ID
- Include or exclude closed Tickets - When checked, the search results will include Tickets that meet the specified criteria and whose Closed date is not null. When not checked, the Closed From/To fields (under More Options) are disabled and closed Tickets are not included in the results.
- Select a recent or bookmarked equipment (if available)
- Click **More Options** for additional search criteria - The Type and Status drop down menus under More Options now let you select multiple items.

**Show Picture**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/82503.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A03%3A45Z&se=2026-11-14T12%3A03%3A45Z&sr=c&sp=r&sig=FTZvqa8DB7YMPJSlpBbXPXLyhNeJdclcwfAgKDop7gY%3D)

#### Search Results

If one Ticket matches the search criteria, you land on that Ticket's individual view.

**Show Picture**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/81109.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A03%3A45Z&se=2026-11-14T12%3A03%3A45Z&sr=c&sp=r&sig=FTZvqa8DB7YMPJSlpBbXPXLyhNeJdclcwfAgKDop7gY%3D)

For any search resulting in multiple items, you get a list from which to choose. Tabs are provided to selectively view results for each Ticket Class (Customer, Equipment, Email, Global).

**Show Picture**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/84728.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A03%3A45Z&se=2026-11-14T12%3A03%3A45Z&sr=c&sp=r&sig=FTZvqa8DB7YMPJSlpBbXPXLyhNeJdclcwfAgKDop7gY%3D)

Each results tab (Customer, Equipment, Email or Global) is exportable by clicking the **Export** link at the bottom right of the grid. Exporting will download the search results into a csv file. The file will contain a header row containing the field names. All pages are exported (not just the visible page). The export is limited to a maximum of 5K records.

#### Managing/Using the Bookmark and Recent Tickets

The Recent Tickets list populates as you search for and open Tickets. The list defaults to a maximum of five Tickets, but you can adjust this limit as needed. Click the gear icon to display a form for entering the new limit (Recent Tickets).

**Show Picture**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/82011.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A03%3A45Z&se=2026-11-14T12%3A03%3A45Z&sr=c&sp=r&sig=FTZvqa8DB7YMPJSlpBbXPXLyhNeJdclcwfAgKDop7gY%3D)

You can Bookmark a Recent Ticket by clicking the Bookmark icon (star).

**Show Picture**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/82013.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A03%3A45Z&se=2026-11-14T12%3A03%3A45Z&sr=c&sp=r&sig=FTZvqa8DB7YMPJSlpBbXPXLyhNeJdclcwfAgKDop7gY%3D)

This moves the Ticket from the Recent list to the Bookmarked list and marks it with a solid yellow star.

**Show Picture**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/82015.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A03%3A45Z&se=2026-11-14T12%3A03%3A45Z&sr=c&sp=r&sig=FTZvqa8DB7YMPJSlpBbXPXLyhNeJdclcwfAgKDop7gY%3D)

To un-bookmark a Ticket, click the solid yellow Bookmark icon in the Bookmarked list. Un-bookmarking moves the Ticket to the Recent Tickets list.

Clicking **Clear** clears all recent Tickets from the list.

In addition to bookmarking Recent Tickets, you can also bookmark Tickets via the Ticket page.