---
title: "Technician History"
slug: "technician-history"
updated: 2026-08-10T20:22:00Z
published: 2026-08-10T20:22:00Z
canonical: "help.idibilling.com/technician-history"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Technician History

The technician assigned to a trouble ticket may change as the trouble ticket moves through the resolution process. The **Technician History** tab on the View Trouble Ticket and Edit Trouble Ticket windows lists the technicians that have been assigned to a trouble ticket.

To view the Technician History for a trouble ticket:

1. Click the **Journals** tab in the Customer window.
2. Right-click on the trouble ticket, and select **View** (if trouble ticket is closed) or **Edit** (if trouble ticket is open).
3. From the View Trouble Ticket or Edit Trouble Ticket window, click the **Technician History** tab. This displays the Technician History.

![TTTechnicianHistory.](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/23209.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A15%3A54Z&se=2026-11-14T12%3A15%3A54Z&sr=c&sp=r&sig=B9e5O5T8HDySnfPcnUemHXPKIhxTLhq4Zq%2F2DtxB%2Fbg%3D)

The **Technician History** tab contains the following information:

| Technician Name | Name of technician assigned to this trouble ticket. |
| --- | --- |
| Start Date | Date the technician was assigned to this trouble ticket. |
| End Date | Date the technician was removed from this trouble ticket. If an End Date is not specified, this indicates this person is the technician that is currently assigned to this trouble ticket. |