---
title: "SVC068 - Guiding by IMSI, call start time is after service's disconnect date plus       grace"
slug: "svc068-guiding-by-imsi-call-start-time-after-service-disconnect-date"
updated: 2026-08-10T20:18:56Z
published: 2026-08-10T20:18:56Z
canonical: "help.idibilling.com/svc068-guiding-by-imsi-call-start-time-after-service-disconnect-date"
---

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# SVC068 - Guiding by IMSI, call start time is after service's disconnect date plus
      grace

Override **NOT** allowed

| Name | Guiding by IMSI, call start time is after service's disconnect date plus grace. |
| --- | --- |
| Common Cause | The call start time of this usage record is after the disconnect date of the service. |
| Common Resolution(s) | Actions you can take to resolve the problem: - Change the disconnect date of the service to be later so this usage will bill to this service. - If end grace doesn’t reach forward far enough, consider changing the end grace setting in Admin Console. |
| Details | Each service has an effective date and a disconnect date. The call start time of each usage record billed to a service must fall between these dates (actually there is an end grace period setting that extends the end date to be even later by a number of days, so that usage such as this can load). In this case the usage is dated after the disconnect date of the service (including the end grace period). |