---
title: "Stand Alone Trouble Ticket Search Results"
slug: "stand-alone-trouble-ticket-search-results"
updated: 2026-08-10T20:22:45Z
published: 2026-08-10T20:22:45Z
canonical: "help.idibilling.com/stand-alone-trouble-ticket-search-results"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Stand Alone Trouble Ticket Search Results

The Stand Alone Trouble Ticket Search Results window displays Stand Alone trouble tickets that match the specified search criteria. If no search criteria are specified, all Stand Alone trouble tickets are returned in the search results.

**(More)**

**1st column**

Flag indicating the status of the trouble ticket.

![icoRedFlag](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/27541.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A56Z&se=2026-11-14T12%3A12%3A56Z&sr=c&sp=r&sig=2wpJ%2FaeNk9YHum7bGGVZqKzKrszHBvbHihtv3I6e%2Fas%3D) Red flag indicates the most severe status.

![icoYellowFlag](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/36583.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A56Z&se=2026-11-14T12%3A12%3A56Z&sr=c&sp=r&sig=2wpJ%2FaeNk9YHum7bGGVZqKzKrszHBvbHihtv3I6e%2Fas%3D) Yellow flag indicates a work-around is available, immediate attention is required.

![icoGreenFlag](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/27881.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A56Z&se=2026-11-14T12%3A12%3A56Z&sr=c&sp=r&sig=2wpJ%2FaeNk9YHum7bGGVZqKzKrszHBvbHihtv3I6e%2Fas%3D) Green flag indicates a closed trouble ticket.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/13063.bmp?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A56Z&se=2026-11-14T12%3A12%3A56Z&sr=c&sp=r&sig=2wpJ%2FaeNk9YHum7bGGVZqKzKrszHBvbHihtv3I6e%2Fas%3D) Orange flag indicates a trouble ticket that is due today.

**2nd column**

Application that generated the trouble ticket.

![icoCustomeManagement](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/60732.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A56Z&se=2026-11-14T12%3A12%3A56Z&sr=c&sp=r&sig=2wpJ%2FaeNk9YHum7bGGVZqKzKrszHBvbHihtv3I6e%2Fas%3D) Customer Management

**Journal Class**

Identifies the type of trouble ticket.

| Trouble | Customer-related trouble ticket with no Child trouble tickets assigned to it. |
| --- | --- |
| Parent Trouble | Customer-related trouble ticket with Child trouble tickets assigned to it. |
| Child Trouble | Customer-related trouble ticket that is linked to a Parent trouble ticket |
| Global Trouble | Trouble ticket that applies to more than one customer and has no Child trouble tickets assigned to it |
| Parent Global Trouble | Trouble ticket that applies to more than one customer and has no Child trouble tickets assigned to it |
| Child Global Trouble | Trouble ticket that applies to more than one customer and is linked to a Parent trouble ticket |
| Stand Alone Trouble | Trouble ticket that does not apply to a customer and has no Child trouble tickets assigned to |
| Parent Stand Alone Trouble | Trouble ticket that does not apply to a customer and has Child trouble tickets assigned to it |
| Child Stand Alone Trouble | Trouble ticket that does not apply to a customer and is linked to a Parent trouble ticket |

**Journal Type**

Classification of the problem.

**First Name**

First name of the individual who reported the problem.

**Last Name**

Last name of the individual who reported the problem.

**Description**

First few words of the trouble ticket Description. Click a row to see its complete description in Description section below the list.

**Assigned To**

Individual or group assigned to the trouble ticket.

**Action Date**

Date the trouble ticket began processing.

**Journal Status**

Status of the problem.

**Entered By**

User ID of the individual who enter the trouble ticket into the system.

**Entry Date**

Date the trouble ticket was entered into the system.

**Close Date**

Date the trouble ticket was closed.

**Closed By**

User ID of the individual who closed the trouble ticket.

**ID**

System-generated ID of the trouble ticket.

**(Show picture)**

![StandAloneTroubleTicketSearchResults](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/60800.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A56Z&se=2026-11-14T12%3A12%3A56Z&sr=c&sp=r&sig=2wpJ%2FaeNk9YHum7bGGVZqKzKrszHBvbHihtv3I6e%2Fas%3D)

From the Stand Alone Search Results window, you can perform the trouble ticket functions described below. To perform a function, right-click on the desired trouble ticket and select the desired function from the context menu. The menu options that are available vary depending upon the Journal Class of the trouble ticket you selected.

| Menu Option | Stand Alone Trouble | Parent Stand Alone Trouble | Child Stand Alone Trouble |
| --- | --- | --- | --- |
| Edit* | X | X | X |
| View* | X | X | X |
| Close Trouble Ticket** | X | X |  |
| Duplicate Trouble Ticket | X | X | X |
| Park Trouble Ticket | X | X |  |
| Bulk Assign Child Trouble Tickets | X | X | X |
| New > Trouble Ticket*** | X | X | X |

* **Edit** appears when a Stand Alone trouble ticket is open. Once it is closed, **View** appears in the menu.

** **Close** is not available for parked Stand Alone trouble tickets (trouble tickets on hold).

*** Generates a Stand Alone trouble ticket.