---
title: "Stand Alone Trouble Ticket Follow-Ups"
slug: "stand-alone-trouble-ticket-follow-ups"
updated: 2026-07-28T13:51:53Z
published: 2026-08-10T20:14:35Z
canonical: "help.idibilling.com/stand-alone-trouble-ticket-follow-ups"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Stand Alone Trouble Ticket Follow-Ups

You can add follow-ups to an existing Stand Alone trouble ticket, as well as modify and delete follow-ups assigned to a particular Stand Alone trouble ticket.

**Viewing Stand Alone Trouble Ticket Follow-Ups**

To view the follow-ups assigned to particular Stand Alone trouble ticket:

1. From the Edit Stand Alone Trouble Ticket window, click the **Journals** tab. This displays all follow-ups and journal entries associated with that Stand Alone trouble ticket.
2. To view the details for a particular follow-up, right-click on the follow-up and select:
  - **Edit**, if the follow-up is open. This displays the Edit Follow-Up window.
  - **View**, if the follow-up is closed. This displays the View Follow-Up window.

**Adding a Stand Alone Trouble Ticket Follow-Up**

The **New > Follow-Up** function for Stand Alone trouble tickets works the same as the **New > Follow-Up** function for customer trouble tickets.

To add a new follow-up to an existing Stand Alone trouble ticket:

1. On the **Journals** tab within the Edit Stand Alone Trouble Ticket window, right-click on any row and select **New > Follow-Up**. This displays the New Follow-Up window.

> [!NOTE]
> Note
> 
> When adding a follow-up to a Stand Alone trouble ticket, the “Is Retained” check box is not provided in the Edit Follow-Up window. This check box is only provided when adding and modifying follow-ups at the customer level.

See Adding a Trouble Ticket Follow-Up for more detailed information on adding new follow-ups to a trouble ticket.

**Modifying a Stand Alone Trouble Ticket Follow-Up**

The **Edit** follow-up function for Stand Alone trouble tickets works the same as the **Edit** follow-up function for customer trouble tickets.

To edit a Stand Alone trouble ticket's follow-up:

1. On the **Journals** tab within the Edit Stand Alone Trouble Ticket window, right-click on the follow-up and select **Edit**. This displays the Edit Follow-Up window.

> [!NOTE]
> Note
> 
> When modifying a Stand Alone trouble ticket's follow-up, the “Is Retained” check box is not provided in the Edit Follow-Up window. This check box is only provided when adding and modifying follow-ups at the customer level, not at the trouble ticket level.

See [Modifying a Trouble Ticket Follow-up](/v1/docs/modifying-a-trouble-ticket-follow-up) for more detailed information.

**Closing a Stand Alone Trouble Ticket Follow-Up**

You can close an open follow-up from the Stand Alone Trouble Ticket window (method 1 below), or from the Edit Stand Alone Trouble Ticket window if you have that window open (method 2).

Method 1

1. On the **Journals** tab within the Stand Alone Trouble Ticket window, right-click on the follow-up and select **Close Follow-Up**. This displays a confirmation message.
2. To close the follow-up, click **Yes**.

Method 2

1. From any of the tabs within the Edit Follow-Up window, click the **Close Follow-Up** button at the bottom of the window. This displays a confirmation message.
2. Click **Yes** to close the follow-up. If you did not make any changes to the follow-up, the confirmation and Edit Follow-Up windows are closed. The follow-up is closed and the **Journals** tab is updated to reflect the closed status.

If you made changes to the follow-up prior to clicking **Close Follow-Up**, the Save Changes window is displayed.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/13166.bmp?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A02Z&se=2026-11-14T12%3A13%3A02Z&sr=c&sp=r&sig=VeyQRt5jtrOPVIZVcJ3v3z2SzvOtyfjT5ZEjXOZt1Tg%3D)
3. Click **Yes** to save your changes and close the follow-up. This displays a confirmation message.
4. To close the follow-up, click **Yes**. The confirmation and Edit Follow-Up windows are closed. The follow-up is closed and the **Journals** tab is updated to reflect the closed status and any changes you made.

**Printing a Stand Alone Trouble Ticket Follow-Up**

To print a Stand Alone trouble ticket's follow-up:

1. On the **Journals** tab in the View Stand Alone Trouble Ticket or Edit Stand Alone Trouble Ticket window, right-click on the follow-up and select **Edit**. This displays the Edit Follow-Up window.
2. Click the **Actions** button in the bottom left-hand corner of the window and select **Printable View**. See [Printing a Follow-Up](/v1/docs/printing-a-follow-up) for more information.