---
title: "Sending an Invoice Copy via Fax"
slug: "sending-an-invoice-copy-via-fax"
updated: 2026-08-10T20:22:07Z
published: 2026-08-10T20:22:07Z
canonical: "help.idibilling.com/sending-an-invoice-copy-via-fax"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending an Invoice Copy via Fax

To provide a copy of a customer's invoice via Fax:

1. Access the customer's invoice.
2. Click the **Fax** icon in the upper right of the invoice. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/43979.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A09Z&se=2026-11-14T12%3A13%3A09Z&sr=c&sp=r&sig=xfy49dkjOF4LNsuvCHLpctyenYic4xn6SNTH%2FPzpFVQ%3D)

This displays the Fax Invoice window.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/43021.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A09Z&se=2026-11-14T12%3A13%3A09Z&sr=c&sp=r&sig=xfy49dkjOF4LNsuvCHLpctyenYic4xn6SNTH%2FPzpFVQ%3D)
3. Enter the customer's Fax number. (or is it auto populated)??
4. If applicable, check the Override Charge check box so that the customer will not be charged.

> [!NOTE]
> Note
> 
> If the Charge and Override check boxes are grayed, you do not have permission to make changes.
5. Click **Send** to continue.

This sends a message to OSG, and from there the fax of the invoice copy is sent to the designated customer.

#### Fax Error Message (and how to respond to an error message)

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/47156.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A13%3A09Z&se=2026-11-14T12%3A13%3A09Z&sr=c&sp=r&sig=xfy49dkjOF4LNsuvCHLpctyenYic4xn6SNTH%2FPzpFVQ%3D)

- A ***fax request error*** requires the rep to either reverse the Order or add an Adjustment crediting the amount of the fax charge.