---
title: "Renewing an AdvancePay Service"
slug: "renewing-an-advancepay-service"
updated: 2026-08-10T20:22:07Z
published: 2026-08-10T20:22:07Z
canonical: "help.idibilling.com/renewing-an-advancepay-service"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Renewing an AdvancePay Service

To renew an AdvancePay service from Customer Management:

1. Locate the appropriate customer and select **AdvancePay** from the Customer Management menu.

Or
2. From the Services tab, right-click on a service number and select **Renew AdvancePay**.

![AdvancePayWizSelectService](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/61383.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A51Z&se=2026-11-14T11%3A51%3A51Z&sr=c&sp=r&sig=fBvvj476XmntF%2FhzY7mdMRUnvL5QXHQGzvzkPgs1kos%3D)
3. Select the Service Number from the drop down list and click **Next**.

![AdvPayRenew](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/61386.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A51Z&se=2026-11-14T11%3A51%3A51Z&sr=c&sp=r&sig=fBvvj476XmntF%2FhzY7mdMRUnvL5QXHQGzvzkPgs1kos%3D)
4. Verify the AdvancePay Products associated with the service number. Click **Next**. This displays the Review and Renew AdvancePay Product screen.

> [!NOTE]
> Note
> 
> In this example, there are two AdvancePay products so the number of windows that follow in the wizard, may vary depending upon the number of AdvancePay products associated with the service number you select.

![RenewAdvPayWizReview&Renew](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/61387.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A51Z&se=2026-11-14T11%3A51%3A51Z&sr=c&sp=r&sig=fBvvj476XmntF%2FhzY7mdMRUnvL5QXHQGzvzkPgs1kos%3D)
5. Verify the information on the screen and uncheck or check the Favorites check box, as needed.
6. Click **Next**.
7. Verify the information on the screen and uncheck or check the Favorites check box, as needed.
8. Click **Next**. The following screen is displayed.

![RenewAdvPayWizAddSvcLvlFeat](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/61390.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A51Z&se=2026-11-14T11%3A51%3A51Z&sr=c&sp=r&sig=fBvvj476XmntF%2FhzY7mdMRUnvL5QXHQGzvzkPgs1kos%3D)
9. Verify the information on the screen and click **Next**. The Review and Submit Order window is displayed.

![RenewAdvPayWizReview&Submit](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/61391.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A51Z&se=2026-11-14T11%3A51%3A51Z&sr=c&sp=r&sig=fBvvj476XmntF%2FhzY7mdMRUnvL5QXHQGzvzkPgs1kos%3D)
10. Review and Submit the information on the screen and click **Finish** to submit the Order.
11. When the Order is submitted successfully, the Customer Management window is displayed with the updated line item on the Service tab.

See also:

[Viewing Unit Balances](/v1/docs/viewing-unit-balances)