---
title: "Refunding an AdvancePay Service"
slug: "refunding-an-advancepay-service"
updated: 2026-07-22T12:39:27Z
published: 2026-08-10T20:23:40Z
canonical: "help.idibilling.com/refunding-an-advancepay-service"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunding an AdvancePay Service

To perform an AdvancePay Refund:

1. Select **AdvancePay > Refund** from the Customer Management menu.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/45405(1).jpg?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A51Z&se=2026-11-14T11%3A51%3A51Z&sr=c&sp=r&sig=fBvvj476XmntF%2FhzY7mdMRUnvL5QXHQGzvzkPgs1kos%3D)

This displays the AdvancePay Refunds window.

![AdvPayRefundAvailList](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/46421(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A51Z&se=2026-11-14T11%3A51%3A51Z&sr=c&sp=r&sig=fBvvj476XmntF%2FhzY7mdMRUnvL5QXHQGzvzkPgs1kos%3D)
2. Select one or more line items and click **Calculate Refund**. This displays the Calculated Refund window.

![CalcRefund](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/46422(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A51Z&se=2026-11-14T11%3A51%3A51Z&sr=c&sp=r&sig=fBvvj476XmntF%2FhzY7mdMRUnvL5QXHQGzvzkPgs1kos%3D)
3. Click **Tender**. This opens the Tender window.
4. Click the type of refund you are using, such as **Cash**.
5. Click **Finalize**.
6. Click **Yes** to finalize the refund. An order is created for the refund.

To view Refund History:
7. Select **AdvancePay > Refund** from the Customer Management menu.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/45405(1).jpg?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A51Z&se=2026-11-14T11%3A51%3A51Z&sr=c&sp=r&sig=fBvvj476XmntF%2FhzY7mdMRUnvL5QXHQGzvzkPgs1kos%3D)
8. This displays the AdvancePay Refunds window.
9. Click the Refund History tab. This displays a list of all AdvancePay refunds.

![AdvPayRefundHistory](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/46423(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A51Z&se=2026-11-14T11%3A51%3A51Z&sr=c&sp=r&sig=fBvvj476XmntF%2FhzY7mdMRUnvL5QXHQGzvzkPgs1kos%3D)

From this window you can Reverse the refund and view three associated receipts: Original Receipt, Return Receipt, Refund Receipt.