---
title: "Redirecting Services"
slug: "redirecting-services"
updated: 2026-08-10T20:23:30Z
published: 2026-08-10T20:23:30Z
canonical: "help.idibilling.com/redirecting-services"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Redirecting Services

Redirect is a suspension type used for wireline services. When a service is redirected, it is redirected to another number such as Customer Service. The Redirect Wizard lets you redirect selected services for the account or the entire account.

> [!NOTE]
> Note
> 
> All windows in this wizard provide an **Actions** button for editing orders, viewing order errors, and viewing pre-order responses. For details see [Actions](/v1/docs/actions).

To redirect services:

1. Use the customer search function to find the customer and open the [Customer window](/v1/docs/customer-form).
2. If you are redirecting all services, Customer window menu bar select **Action > Redirect Customer**. This displays the Redirect Service Criteria window with all the services selected.

OR

If you are redirecting one, or just a few services, right-click on the service on the **Services tab** and select **Activation > Redirect**. This displays the Redirect Service Criteria window with just that service selected.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/29920.wmf?sv=2026-02-06&spr=https&st=2026-11-14T10%3A52%3A03Z&se=2026-11-14T11%3A52%3A03Z&sr=c&sp=r&sig=wnWOwODEzuRyBQQycV8rBz3LBMDY1MU1GzQccnUCexc%3D)

The Redirect Services Criteria window lets you review the services you wish to redirect. It contains the following information:

| Service Type | Type of service, such as Toll Free, Equal Access, and so on. |
| --- | --- |
| Service Number | Access number used to rate usage. |
| Billing Number | Service number used for billing information. |
| Billing Status | Billing status of the service - Billing or Not Billing. |
| Suspend Date | Date the service was suspended. |
| Suspend Type | Type of suspension. |
| Effective Date | Date the service was established. |
| Disconnect Date | Date the service was disconnected. |
| Name | Name of the user performing the Suspend. |
| PIN | Personal Identification Number associated with the service number; uniquely identifies the user of the service. |
| Parent Service Type | Service type to which the Sub Service is assigned. |
| Parent Service Number | Service number to which the Sub Service is assigned. |
| Parent PIN | PIN of the parent service number. |
| Suspend Reason | Reason for the Suspend; Suspend, Hotline, Redirect. |
3. To mark services to redirect, check the corresponding check boxes, or right-click on a service and select from the following submenu options:
  - **Check** - Select **All**, **Selected Rows**, **By Service Type**, or **By Service Parent**
  - **Uncheck** - Select **All**, **Selected Rows**, **By Service Type** and **By Service Parent**
4. Ensure that the check boxes are checked for the services you wish to hotline.
5. Click **Next**. This displays the Redirect Order Information window.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/29921.wmf?sv=2026-02-06&spr=https&st=2026-11-14T10%3A52%3A03Z&se=2026-11-14T11%3A52%3A03Z&sr=c&sp=r&sig=wnWOwODEzuRyBQQycV8rBz3LBMDY1MU1GzQccnUCexc%3D)
6. Enter the redirect order information as described below:

| Order Type | Defaults to Redirect Order. Select the appropriate order type from the drop-down menu. |
| --- | --- |
| Est. Completion | Estimated date of completion. Defaults to the current date. |
| Order Attributes | Attributes for the selected order type. |
| Redirect Date | Date the services are redirected. Select from the drop-down list, if applicable. Defaults to the current date |
| Suspend Reason | Reason for the suspension. Select from the drop-down list. |
| Account Status | Select the status the account should have, once redirected. > [!NOTE] > Note > > This drop-down list is only available on Customer Suspend Orders. |
| Description | Additional description for the redirect reason. |
| Include Future Redirected Children in the Order | If checked, all child items with a future redirect date are included in this order. Defaults to be checked. |
| Review Order Before Submitting | Check the box to review the redirected order before submitting it. |
7. To review the order, check **Review Order Before Submitting**.
8. Click **Finish**. This displays the Review and Submit Order window.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/29926.wmf?sv=2026-02-06&spr=https&st=2026-11-14T10%3A52%3A03Z&se=2026-11-14T11%3A52%3A03Z&sr=c&sp=r&sig=wnWOwODEzuRyBQQycV8rBz3LBMDY1MU1GzQccnUCexc%3D)

The Review and Submit Order window contains the following information.

| Account | The account and services. |
| --- | --- |
| Order Line Item Detail | The selected line item details. |
| Suspend Order Entry | Check to suspend order entry on the account. A confirmation window is displayed. You can click Yes to suspend the order or No to exit the window without making changes. |
9. Review the order.

> [!NOTE]
> Note
> 
> If there are errors, indicated in red, you'll need to fix those errors before you submit the order. You can suspend the redirect order by checking **Suspend Order Entry**.
10. Click **Finish** and then respond to the confirmation dialogs to complete the redirect order.

Permissions