---
title: "Redirect OnlineBill Log in to Customer Portal"
slug: "redirect-onlinebill-log-in-to-customer-portal"
updated: 2026-05-11T19:25:22Z
published: 2026-05-11T19:25:22Z
canonical: "help.idibilling.com/redirect-onlinebill-log-in-to-customer-portal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Redirect OnlineBill Log in to Customer Portal

There is a new configurable setting to redirect the OnlineBill (OLB) login to the Customer Portal. This setting is available to admin users. When enabled, when subscribers use their OnlineBill log-in, they will be seamlessly redirected to the correct Customer Portal log in page from the OnlineBill login page with the profile query string and a brief message letting users know they are being redirected.

![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/a-screenshot-of-a-computer-description-automatica-4(8).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A05%3A08Z&se=2026-11-14T12%3A05%3A08Z&sr=c&sp=r&sig=jTvI6bJxbsCM1dSKqMWQeJGXVlXBDF02C1srnqblHRs%3D)

![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/a-screenshot-of-a-computer-description-automatica-5(7).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A05%3A08Z&se=2026-11-14T12%3A05%3A08Z&sr=c&sp=r&sig=jTvI6bJxbsCM1dSKqMWQeJGXVlXBDF02C1srnqblHRs%3D)

> [!NOTE]
> **NOTE:**
> 
> If you enable the Redirect to Customer Portal setting from OnlineBill and need to disable it later, you cannot disable via OnlineBill. You need to submit a Service Request for IDI to disable via SaaS Management Console.