---
title: "Performing a Blind Return"
slug: "performing-a-blind-return"
updated: 2026-08-10T20:13:10Z
published: 2026-08-10T20:13:10Z
canonical: "help.idibilling.com/performing-a-blind-return"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Performing a Blind Return

The Blind Return procedure should be used if the customer is not in the system and a receipt is not available.

1. From the main menu select **Applications > POS Front Office > Make Sale**.
2. Check **Blind Return**.

![Blind return Check Box](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/32006.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A25Z&se=2026-11-14T12%3A08%3A25Z&sr=c&sp=r&sig=ju0cuHOR6qsutPqjse7SlY%2B01vD4isixIUBNR%2B5nQkg%3D)
3. Use the Find Catalog Item search utility to find the item being returned.
4. Click **Yes** in the Confirmation box to continue.

**(More)**

Following confirmation:

  - For inventoried items - the Make Sale window is opened in background and the Item Detail - Return window is opened in foreground (active).
  - For non-inventoried items - the Make Sale window is opened in foreground (the Item Detail - Return window is only opened for non-inventoried items when the original sale transaction is not in the system's transaction history, for example, following an upgrade and database conversion).

> [!NOTE]
> Note
> 
> The No Sale window for register management may be displayed at this point if a register transaction is required as specified in the register policy (for example skim cash or add cash). If this occurs you can either perform the required register transaction immediately, or click Cancel to postpone till later.

If you choose to postpone, it is recommended that you complete the requested register transaction as soon as possible. You will continue to be prompted at each subsequent transaction until you complete the required register adjustment.
5. In the Item Detail - Return window, enter the **Equipment ID** and update the **Inventory Status** if necessary. .

**(More)**

  1. Enter the Equipment ID.
  2. The Inventory Status defaults to New. You can change the status if necessary, for example to Damaged, Used, Demo, and so on.

![Item Detail - Blind Return](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/32000.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A25Z&se=2026-11-14T12%3A08%3A25Z&sr=c&sp=r&sig=ju0cuHOR6qsutPqjse7SlY%2B01vD4isixIUBNR%2B5nQkg%3D)
  3. Click **OK** when you are done. This adds a row for this return transaction in the Make Sale window.

![MakesaleReturnRow](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/31901.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A25Z&se=2026-11-14T12%3A08%3A25Z&sr=c&sp=r&sig=ju0cuHOR6qsutPqjse7SlY%2B01vD4isixIUBNR%2B5nQkg%3D)
6. Click **Complete**.
7. Use the **Tender** form to tender the amount to be returned to the customer .

**(More)**

  1. Click **Complete Sale**. This displays the Complete Sale window.
  2. Click **Tender**. This displays the Tender window.
  3. Select the tender type, then click **Finalize**.

> [!NOTE]
> Note
> 
> Click here if the Maximum Cash Refund Amount has been Exceeded.
> 
> **Maximum Cash Refund Amount has been Exceeded**
> 
> Change the tender type and complete the return transaction:
> 
> 1. Click **Close** to dismiss the error message.
> 
> ![Max Cash Refund Exceeded](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/32003.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A25Z&se=2026-11-14T12%3A08%3A25Z&sr=c&sp=r&sig=ju0cuHOR6qsutPqjse7SlY%2B01vD4isixIUBNR%2B5nQkg%3D)
> 2. Right-click the tender entry in the right pane and select **Remove**.
> 
> ![Remove Tender Amount](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/32004.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A25Z&se=2026-11-14T12%3A08%3A25Z&sr=c&sp=r&sig=ju0cuHOR6qsutPqjse7SlY%2B01vD4isixIUBNR%2B5nQkg%3D)
> 
> The tender type buttons are re-enabled once the tender entry is removed.
> 3. Select a different Tender Type.
  4. Click **Yes** to confirm the tender transaction.
  5. Click **OK** to acknowledge the order was submitted.
  6. Tender the amount indicated in the Tender Amount message box, then click **Done** to dismiss the message box.

See also:

[How a Return Transaction Works](/v1/docs/how-a-return-transaction-works)

[Completing a Return Using Customer Information](/v1/docs/completing-a-return-using-customer-information)