---
title: "Pending Sales Requests"
slug: "pending-sales-requests"
updated: 2026-08-10T20:17:36Z
published: 2026-08-10T20:17:36Z
canonical: "help.idibilling.com/pending-sales-requests"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pending Sales Requests

This displays all Sales Requests EXCEPT those with a status of Completed or Canceled.

> [!NOTE]
> Note:
> 
> There is an **override** to any user limit-to's that allows users to perform a POS front office transaction that involves collecting a payment from a customer. This includes make sale transactions, sales requests, tender paymen, and equipment swaps, as well as sales return transactions. So, even though you may not have permission to access other account information, you can perform these transactions in CostGuard.

From this list you can perform the following actions from the shortcut menu.

[View Transaction](/v1/docs/viewing-a-transaction)

[Void](/v1/docs/voiding-a-sales-request)

[Cancel](/v1/docs/canceling-a-sales-request)

[Fulfillment](/v1/docs/fulfillment)

**Reports**

Currently there are no reports available.

[View Customer](/v1/docs/orders-tab)

**View Order**

View Order opens the Order Search Results window for the customer.

The Order Search Results window displays basic information about the order associated with the transaction.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/36743.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A19Z&se=2026-11-14T12%3A12%3A19Z&sr=c&sp=r&sig=hGZzW6lVPuGFVf00TIHznDuG%2BSLWNY8t5rg%2B9G1%2FKb4%3D)

See also:

Order Search Results

**Resume Order**

If a Sales Request has a status of **On-Hold**, Resume Order opens the Make Sales Request window for that selected transaction. This lets you continue working with that sales request. See [Selecting Catalog Items](/v1/docs/selecting-line-items).

If a Sales request has a status of **Incomplete**, **Paid in Full** or **Fulfillment Pending**, Resume Order opens Edit Order Wizard for the selected transaction. This lets you make changes to the Order, but not the Sales Request. In this case, you would need to create a new Sales Request to make changes.