---
title: "Orders Tab - Retail Tab"
slug: "orders-tab-retail-tab"
updated: 2026-07-28T12:48:33Z
published: 2026-08-10T20:14:58Z
canonical: "help.idibilling.com/orders-tab-retail-tab"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders Tab - Retail Tab

The retail tab on the orders tab displays a list of retail products affected by the selected root level order and any related orders.

| **Column** | **Notes** |
| --- | --- |
| [Icon](/v1/docs/order-status-icons) | Represents the current status of the root order and its related orders as follows: - If the root order is not yet complete, the icon indicates the status of the root order. - If the root order is complete and at least one related order is not yet submitted, the icon indicates the status of the unsubmitted related order. - If the root order is complete and at least one related order is submitted, the icon indicates the order is In Process. A completed serialized item that is currently not associated with the related service displays a red "i" over the shopping cart to indicate that it is no longer active on that service. |
| SKU | SKU of the item being added or returned. This value is left blank for items that are on hold. |
| Description | System order detail description for on-hold items; otherwise it is populated from retail product description. |
| Serial Number | Retail products serial number if serialized and not on-hold; otherwise it is left blank. |
| Purchased | Quantity from any item associated with a related sale or sales request that is submitted, in process or completed. |
| Pending Fulfillment | Quantity from any item associated with a related fulfillment request that is not completed or cancelled. |
| Pending Return | Quantity from any item associated with a related return request that is not completed or cancelled. |
| Return | Quantity from any item associated with a related return or receive return that is completed. |
| Effective | Quantity from any item associated with a related sale or fulfillment sale that is submitted, in process or completed. |
| MSL | Retail products service lock code if it is serialized and not on hold; otherwise it is left blank. |

[Commands](/v1/docs/orders-tab-retail-tab-commands)