---
title: "Modifying an MSAG Record"
slug: "modifying-an-msag-record"
updated: 2026-08-10T20:21:48Z
published: 2026-08-10T20:21:48Z
canonical: "help.idibilling.com/modifying-an-msag-record"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Modifying an MSAG Record

You can only modify an existing MSAG record from the MSAG Search Results window.

> [!NOTE]
> Note
> 
> This requires the MSAG Edit permission.
> 
> **More**
> 
> The following Permissions must be set up in the permission profiles for users charged with managing E911 and MSAG processes in the IDI platform.
> 
> ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/79907.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A13Z&se=2026-11-14T12%3A08%3A13Z&sr=c&sp=r&sig=K3TRDfo%2BCvdqizTMtvthrIGBUk56c8dDaSL%2FLtVEqZI%3D)
> 
> | E911 (Disabling removes the entire E911 menu) | Batch | Controls whether a user can use the E911 Batch Search function in BackOffice Management > E911 Management. Batch Search is used to approve batch content prior to generating the batch update file. This menu item is not available for users that do not have this permission enabled. |
> | --- | --- | --- |
> | Batch Detail | Controls whether a user can use the E911 Batch Detail Search function in BackOffice Management > E911 Management. Batch Search is used to approve individual batch records prior to generating the batch update file. This menu item is not available for users that do not have this permission enabled. |
> | Batch Export | Controls whether a user can generate E911 update files via BackOffice Management > E911 Management. The E911 File Generattion and Generate All E911 Files menu items are not available for users that do not have this permission enabled. |
> | Exclude | This permission is not currently associated to any function in the IDI platform and can be ignored. |
> | MSAG (Disabling removes the entire MSAG menu) | Delete | Controls whether a user can delete an MSAG record via the Search results. This menu item is not available for users that do not have this permission enabled. |
> | Edit | Controls whether a user can edit an MSAG record via the Search results. This menu item is not available for users that do not have this permission enabled. |
> | File Upload | Controls whether a user can use the MSAG File Upload function in BackOffice Management > MSAG Management. This menu item is not available for users that do not have this permission enabled. |
> | New | Controls whether a user can add an MSAG record via the Search results. This menu item is not available for users that do not have this permission enabled. |
> | Status File | Controls whether a user can view MSAG Status Files via BackOffice Management > MSAG Management. This menu item is not available for users that do not have this permission enabled. |

To modify an existing MSAG record:

1. Right-click the desired MSAG record and select **Edit**. This displays the Edit MSAG window.

![EditMSAG](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/23486.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A13Z&se=2026-11-14T12%3A08%3A13Z&sr=c&sp=r&sig=K3TRDfo%2BCvdqizTMtvthrIGBUk56c8dDaSL%2FLtVEqZI%3D)
2. Enter the desired changes and click **Save** to modify the MSAG record. The Edit MSAG window closes and the MSAG Search Results window updates to reflect the change you just entered.