---
title: "Modifying a Stand Alone Trouble Ticket"
slug: "modifying-a-stand-alone-trouble-ticket"
updated: 2026-08-10T20:22:32Z
published: 2026-08-10T20:22:32Z
canonical: "help.idibilling.com/modifying-a-stand-alone-trouble-ticket"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Modifying a Stand Alone Trouble Ticket

To modify an existing Stand Alone Trouble Ticket:

1. From the Stand Alone Trouble Tickets window, right-click on the trouble ticket and select **Edit**.

If the selected Stand Alone trouble ticket is NOT on hold/parked (see [Parking/Unparking a Stand Alone Trouble Ticket](/v1/docs/parking-unparking-a-stand-alone-trouble-ticket)), the Edit Stand Alone Trouble Ticket window for unparked trouble tickets is displayed.

> [!NOTE]
> Note
> 
> The **Close Trouble Ticket** button is not provided if you are modifying a Child Stand Alone trouble ticket.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/61975.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A27%3A36Z&se=2026-11-14T12%3A27%3A36Z&sr=c&sp=r&sig=WBb0SWwEG6rW%2FJ2aotyFjQflDBHoBn1%2Fvk39YBXkmEE%3D)

If the selected Stand Alone trouble ticket is on hold/parked, the Edit Stand Alone Trouble Ticket (On Hold) window is displayed.

> [!NOTE]
> Note
> 
> The **Close Trouble Ticket** button is not provided if you are modifying a parked Stand Alone trouble ticket.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/61976.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A27%3A36Z&se=2026-11-14T12%3A27%3A36Z&sr=c&sp=r&sig=WBb0SWwEG6rW%2FJ2aotyFjQflDBHoBn1%2Fvk39YBXkmEE%3D)

The **Edit** function for Stand Alone trouble tickets works in the same fashion as the **Edit** function for customer trouble tickets. The only differences are as follows:

- **Trouble** tab - “Display on Customer Summary Tab” check box is not provided in the Edit Stand Alone Trouble Ticket window. This check box only applies to trouble tickets that associated with a specific customer. Stand Alone trouble tickets are not associated with a specific customer.
- **Contact** tab - “Contacts” does not apply to Stand Alone trouble tickets, therefore, this input field is grayed out and cannot be modified.
- **Location** tab - The **Select** option is not available. Instead, the **New** and **Edit** options open the Add/Edit Trouble Location window. See [Adding a Global Trouble Ticket](/v1/docs/adding-a-global-trouble-ticket).

See [Editing a Trouble Ticket](/v1/docs/editing-a-trouble-ticket) for more detailed information on editing trouble tickets.